Customer Success Manager Customer Success · Oslo, Stockholm · Hybrid

Kindly.ai; Oslo; On-site; NOK 400,000 - 600,000; Full time

Job summary

A tech solutions company in Oslo is seeking a Customer Success Manager to improve customer experiences and relationships. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for enhancing user satisfaction. This role offers competitive salary and flexible working conditions.

Benefits

Pleasant and inclusive workplace

Career development opportunities

Flexible work hours and location

Recognition of hard work

Personal Development Hours

Qualifications

• Passionate about creating amazing user experiences.
• Experience working with B2B customers preferred.
• Strong ability to lead meetings with various audience sizes.

Responsibilities

• Analyze customer chatbot interactions for improvements.
• Ensure high ROI on customer solutions.
• Develop strategies to enhance user satisfaction.

Skills

Excellent communication skills

Analytical skills

Ability to enhance user experiences

Data-driven decision-making

Job description

Customer Success Manager

We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job.

About Kindly

Kindly is a growing tech company of 70+ employees, working out of Oslo, Stockholm, Copenhagen, and Amsterdam. We create chatbot solutions for businesses, particularly in the B2C sector. We have over 150 incredible clients that include Norwegian Airlines, Voi, Booking.com, Kahoot!, TV4, and Tele2, just to name a few. Our tech reaches over one million users every month and we handle thousands of messages every hour.

We believe that one of the key factors for success in a job is enjoying your workplace. At Kindly, we all work towards common goals, and everyone wants the best for each other. We want you to have fun at work! That's why it's essential for us that when we hire new people, they share this philosophy.

About our team

We are fun and down-to-earth. We are a talented team that works hard to deliver exceptional products that we are proud of. We value curiosity and collaboration. Together, we're developing a platform that takes online user experience to the next level!

What you'll do

As a Customer Success Manager, your job will be to:

• Analyze customer chatbot interactions to identify areas for improvement
• Making sure our customers are getting a high ROI on their solutions
• Develop strategies to enhance user experience and satisfaction
• Monitor customer satisfaction metrics and implement initiatives to improve CSAT scores
• Build and maintain strong relationships with customers, ensuring their needs are met
• Use data-driven insights to make recommendations and drive decision-making

We believe this is you

• Passionate about helping our customers create amazing user experiences for their customers
• You work well in teams, but also independently. We think having a background working with B2B customers will help you succeed in this position
• It is essential to have excellent communication skills, both oral and written, in a Scandinavian language and English (a third language is a plus)
• As you will be handling customers, you must be comfortable leading meetings with both big and small crowds
• Enthusiastic with a positive attitude and a curious mindset
• You are self-driven and can get a lot done
• Strong analytical skills
• Ability to understand and enhance user experiences
• Experience with data-driven decision-making

The Kindly Perks

• Kindly offer a pleasant, inclusive, and creative workplace. We give our team responsibility and trust, along with the opportunity to shape their working day.
• Career opportunities that provide professional and personal development
• A significant degree of professional freedom, flexible work hours, and location
• Recognition of hard work and direct influence on our products
• Modern offices, situated in Oslo, Stockholm, Copenhagen, and Amsterdam
• Competitive salary and conditions
• Kindly Collective (mental well-being and representation)
• Personal Development Hours during work hours (6 hours per month)

Equal Employment Opportunity

Kindly is an equal opportunities employer, and we welcome applications from all qualified candidates.