Customer Success Manager

Dfind; Lillestrøm; On-site; NOK 500,000 - 800,000; Full time

Job summary

Bli med i et fremadskuende selskap som former fremtiden for IoT-tilkobling. Som Kundesuksessleder vil du spille en avgjørende rolle i å sikre at kundene får maksimalt utbytte av våre løsninger. Du vil eie kundereisen, fra onboarding til langsiktig suksess, og samarbeide med tverrfaglige team for å forbedre kundeopplevelsen. Dette er en unik mulighet til å påvirke vår kundesuksessstrategi i et raskt voksende miljø. Hvis du er proaktiv, kundesentrert og har en lidenskap for å hjelpe andre, er dette stillingen for deg.

Qualifications

• Erfaring med kundesuksess, kontoledelse eller teknisk support i telecom eller SaaS.
• Sterk kommunikasjonsevne for å forklare komplekse løsninger.

Responsibilities

• Eie kundereisen fra onboarding til full adopsjon av produktene.
• Gi proaktiv støtte og løse tilkoblingsutfordringer.

Skills

Kundesuksess

Kontoledelse

Teknisk support

Kommunikasjon

Problemløsning

Tools

HubSpot Service Hub

HubSpot CRM

Salesforce

Job description

At IXT, we connect the world’s IoT devices with secure, reliable, and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximize the value of our solutions, from onboarding to long-term success. As a dedicated customer success manager, you will lead the development of IXT’s customer experience, ensuring seamless implementation, proactive support, and customer growth across a range of industries.

What you’ll do

• Own the customer journey – guide customers from onboarding to full adoption of IXT’s products.
• Ensure a smooth onboarding experience, helping customers integrate our solutions with their existing IoT infrastructure.
• Act as the primary point of contact for customer questions, training, and technical support.
• Monitor customer health, identifying risks and opportunities for expansion.
• Work cross-functionally with sales, product, and technical teams to improve the customer experience.
• Provide proactive support, solving connectivity challenges and ensuring reliability.
• Develop educational content such as FAQs, webinars, and training sessions to help customers use IXT’s services effectively.
• Own HubSpot Service Hub, processes, optimizing customer success processes, ticketing, and automation.
• Leverage HubSpot CRM and automation to track customer engagement and drive retention.

What we're looking for

• Experience in customer success, account management, or technical support in a telecom, SaaS, or IoT-related industry.
• Technical understanding of connectivity solutions (SIM, eSIM, VPNs, IoT platforms) is a plus.
• Proactive and customer-focused mindset – you thrive on helping customers succeed.
• Strong communication skills – you can explain complex solutions in a simple and engaging way.
• Problem-solving approach – you enjoy tackling challenges and finding solutions.
• Experience working with CRM tools (HubSpot, Salesforce, etc.) is an advantage.

Why join IXT?

• Shape the future of IoT connectivity – be part of a fast-growing company at the forefront of secure, global connectivity.
• Ownership & impact – as the Customer Success Manager, you’ll have the opportunity to build and shape our customer success strategy.
• Great team culture – join a highly skilled and driven team that values collaboration and innovation.

Arbeidstid

Fulltid