Customer Relations Liaison

InMotion Global, Inc. - Developer of AscendTMS (TheFreeTMS.com); Time; On-site; NOK 398,000 - 531,000; Full time

Job summary

InMotion Global, Inc. is seeking a Customer Relations Liaison to join our Brandon, FL team. In this role you will patiently guide customers through AscendTMS demonstrations, explaining Premium plan benefits, and deliver outstanding support to ensure client success.

You’ll be an educator at heart, using practical examples to showcase value, while staying organized and responsive to diverse business needs. This is a full-time, on-site position in Brandon, Florida.

Qualifications

• The candidate should work independently and be able to find answers when help is needed.
• Strong writing and punctuation in English, with a focus on clear, professional communication.
• Comfort with phone conversations and live demonstrations.
• Excellent interpersonal skills and a sense of humor; a team player.

Responsibilities

• Demonstrate AscendTMS to Basic and Trial users, outlining benefits of the Premium plan.
• Provide customer support that meets or exceeds client expectations.
• Educate customers on upgrading subscriptions without hard selling, focusing on teaching and value.

Job description

Full time

Customer Relations Liaison

About You

You are an independant worker who cares about the customer experience and over-delivering on communication. You love holding a customer's hand and doing what others would never do in order to deliver an exceptional client experience. You have an eye for perfection that saw that misspelled word in the first sentence. You are very comfortable on the phone and performing live demonstrations. You have a sense of humor, can think quickly on your feet, speak your mind, and want to be part of something special. Half the time you will be demonstrating our AscendTMS application to Basic and Trial users outlining the benefits of the Premium plan. The other half of the time you are providing customer support that will either meet or exceed our clients expectations. You will be organized in your approach and happy getting to know new people and their unique business needs. You are able to help our users see the benefits of upgrading their AscendTMS subscription without "selling", but by teaching. You are an educator. A cheerleader. A customer service guru.

Qualifications

The right candidate must be able to work independently, understands how to find answers when they need help, and knows what their goals are every day. You will push yourself to be better, because being better is better than being worse. You will be generally familiar with software use and the overall benefits of web based software applications. You will have the ability to compose a simple email in proper English and use punctuation in the right places 96.3% of the time. You are prompt, drama free, a team player, a good joke teller, and you have the ability to get to and from our Brandon office without the need of a tow truck (unless said tow truck is your primary form of transportation).

This is a full-time position in Brandon, FL.

No Contracts. No Setup Fees. No Credit Card Needed.