Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Vestby; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A global service provider in Norway is seeking a customer support representative to provide essential assistance via phone, email, or chat. The ideal candidate is fluent in Norwegian and proficient in English, with a passion for customer experience. This role offers a competitive salary, relocation support, and opportunities for professional growth.

Benefits

Relocation support

Social benefits package

Comprehensive training programs

Life insurance

Qualifications

• Fluent in Norwegian (C1) and proficient in English (B2).
• Collaboration and effective teamwork skills.
• Ability to prioritize customer experience.

Responsibilities

• Provide essential support via phone, email, or chat.
• Resolve customer complaints positively.
• Serve as first point of contact for clients.

Skills

Customer-centric mindset

Team player

Technical proficiency

Adaptability

Job description

Overview

Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.

Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.

Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.

Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

Responsibilities

• Provide essential support via phone, email, or chat, ensuring users have the best experience.
• Assist customers and ensure they never miss out on any service experience.
• Resolve customer complaints with a positive attitude to foster satisfaction and trust.
• Serve as the first point of contact for both B2B and B2C clients.

Requirements

• Team player with a sense of humor; collaborate effectively with a passion for technology and creativity.
• Customer-centric mindset; prioritize the customer experience in every interaction.
• Language: Fluent in Norwegian (C1) and proficient in English (B2).
• Administrative and technical proficiency.

What we offer

• Salary: 10.000,00 PLN gross monthly
• Relocation support: relocation package to assist moving to Warsaw (flight tickets and 2 weeks of accommodation)
• Equal opportunities for all; standard expectations apply.
• Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.
• Skill development: comprehensive training programs.
• Career path: rapid advancement and professional growth in a dynamic environment.
• Global work environment: connect with colleagues from around the world.