Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Namsos; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A customer service company is seeking a Customer Advisor fluent in Norwegian to support TV streaming customers. You will provide assistance via phone, email, and chat, ensuring an excellent user experience. Relocation support to Warsaw is offered, including flight tickets and accommodation for two weeks. The ideal candidate will have strong technical skills and a customer-centric mindset.

Benefits

Relocation package

Social benefits package

Private medical care

Life insurance

Comprehensive training programs

Career advancement opportunities

Qualifications

• Must prioritize customer experience in every interaction.
• Strong administrative and technical skills are required.
• Ability to resolve customer complaints effectively.

Responsibilities

• Provide essential support via phone, email, or chat.
• Assist customers to ensure they have the best experience.
• Be the first point of contact for both B2B and B2C clients.

Skills

Customer service

Collaboration

Technical proficiency

Fluent Norwegian (C1)

Proficient English (B2/B2+)

Job description

Overview

Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Senior Recruiter experienced in End-to-end recruitment with main focus on DACH region/ Senior Recruiter at Concentrix

Responsibilities

• Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.
• Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.
• Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.
• Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

Our Requirements

• Team Player with a Sense of Humor: Collaborate effectively with a passion for technology and creativity.
• Customer-Centric Mindset: Prioritize the customer experience in every interaction.
• Language Maestro: Fluent in Norwegian (C1) and proficient in English (B2/B2+).
• Administrative & Tech Proficiency: Possess strong administrative and technical skills.

We Offer

• Relocation Support: We offer a relocation package to assist you in moving to Warsaw smoothly and effortlessly - flight tickets and 2 weeks of accommodation.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• We Care About You: Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.
• Skill Development: Gain new skills through comprehensive training programs.
• Career Path: Enjoy rapid advancement and professional growth in a dynamic environment.
• Global Work Environment: Connect with colleagues from around the world, broadening your cultural horizons.

Ansettelsesform