Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Mysen; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

An international support services provider in Norway is looking for a Customer Support Specialist. You will provide assistance via phone, email, or chat, and resolve customer complaints, all while ensuring a positive user experience. Fluent Norwegian and proficient English skills are a must. The role offers competitive compensation and opportunities for career advancement in a collaborative environment.

Benefits

Salary: 10.000,00 PLN gross monthly

Relocation package including flight tickets and accommodation

Social benefits package

Comprehensive training programs

Career advancement opportunities

Global work environment

Qualifications

• Collaborate effectively with a passion for technology.
• Prioritize the customer experience in every interaction.
• Possess strong administrative and technical skills.

Responsibilities

• Provide essential support via phone, email, or chat.
• Assist customers, ensuring they don't miss any service experience.
• Resolve customer complaints fostering satisfaction and trust.
• Assist both B2B and B2C clients as first point of contact.

Skills

Team Player

Customer-Centric Mindset

Fluent in Norwegian (C1)

Proficiency in English (B2)

Administrative Skills

Technical Proficiency

Job description

Overview

JOB DESCRIPTION: Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.

Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.

Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.

Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

Responsibilities

• Provide essential support via phone, email, or chat, ensuring users have the best experience.
• Provide assistance to customers, ensuring they never miss out on any service experience.
• Resolve customer complaints with a smile, fostering satisfaction and trust.
• Assist both B2B and B2C clients as the first point of contact.

Qualifications

• Team Player with a Sense of Humor: Collaborate effectively with a passion for technology and creativity.
• Customer-Centric Mindset: Prioritize the customer experience in every interaction.
• Language Maestro: Fluent in Norwegian (C1) and proficient in English (B2).
• Administrative & Tech Proficiency: Possess strong administrative and technical skills.

What We Offer

• Salary: 10.000,00 PLN gross monthly
• Relocation Support: We offer a relocation package to assist you in moving to Warsaw smoothly and effortlessly - flight tickets and 2 weeks of accommodation
• Equal opportunities: Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• We Care About You: Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.
• Skill Development: Gain new skills through comprehensive training programs.
• Career Path: Enjoy rapid advancement and professional growth in a dynamic environment.
• Global Work Environment: Connect with colleagues from around the world, broadening your cultural horizons.