Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Knarvik; Remote; NOK 800,000 - 1,000,000; Full time

Job summary

A leading customer service provider in Norway is seeking a Customer Support Specialist to offer assistance via phone, email, and chat. The ideal candidate is fluent in Norwegian and proficient in English, with a strong customer-centric mindset. This role includes comprehensive training programs and support for relocation to Warsaw. Join us to foster satisfaction and trust among our customers.

Benefits

Relocation package

Social benefits package

Skill development training

Career advancement opportunities

Private medical care

Life insurance

Qualifications

• Strong collaborative skills with a sense of humor.
• Prioritize customer experience in every interaction.
• Fluency in Norwegian and proficiency in English.
• Strong administrative and technical abilities.

Responsibilities

• Provide essential support via phone, email, or chat.
• Assist customers to ensure optimal service experience.
• Resolve customer complaints with a positive attitude.
• Act as a first point of contact for B2B and B2C clients.

Skills

Team Player

Customer-Centric Mindset

Fluent in Norwegian (C1)

Proficient in English (B2)

Administrative & Tech Proficiency

Job description

Overview

JOB DESCRIPTION: Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.

Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.

Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.

Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

Responsibilities

• Provide essential support via phone, email, or chat, ensuring users have the best experience.
• Provide assistance to customers, ensuring they never miss out on any service experience.
• Resolve customer complaints with a smile, fostering satisfaction and trust.
• Assist both B2B and B2C clients as the first point of contact.

Requirements

• Team Player with a Sense of Humor: Collaborate effectively with a passion for technology and creativity.
• Customer-Centric Mindset: Prioritize the customer experience in every interaction.
• Language Maestro: Fluent in Norwegian (C1) and proficient in English (B2).
• Administrative & Tech Proficiency: Possess strong administrative and technical skills.

We Offer

• Salary: 10.000,00 PLN gross monthly,
• Relocation Support: We offer a relocation package to assist you in moving to Warsaw smoothly and effortlessly - flight tickets and 2 weeks of accommodation,
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge,
• We Care About You: Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.
• Skill Development: Gain new skills through comprehensive training programs.
• Career Path: Enjoy rapid advancement and professional growth in a dynamic environment.
• Global Work Environment: Connect with colleagues from around the world, broadening your cultural horizons.