Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Bodø; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A global customer service company in Bodø seeks a customer support representative to provide essential assistance via phone, email, or chat. The ideal candidate will be fluent in Norwegian and proficient in English, showcasing empathy and a customer-centric mindset. The role offers relocation support to Warsaw, social benefits, and opportunities for skill development and rapid career advancement.

Benefits

Relocation support

Social benefits package

Private medical care

Life insurance

Skill development programs

Career advancement opportunities

Global work environment

Qualifications

• Ability to work collaboratively within a team.
• Focus on delivering exceptional customer experiences.
• Fluency in Norwegian and proficiency in English required.
• Strong administrative and technical capabilities.

Responsibilities

• Provide essential support to users via phone, email, or chat.
• Resolve customer complaints efficiently and empathetically.
• Assist both B2B and B2C clients, acting as the first point of contact.

Skills

Team Player

Customer-Centric Mindset

Fluent in Norwegian (C1)

Proficient in English (B2)

Strong Administrative Skills

Technical Proficiency

Job description

Overview

• Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.
• Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.
• Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.
• Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

Requirements

• Team Player with a Sense of Humor: Collaborate effectively with a passion for technology and creativity.
• Customer-Centric Mindset: Prioritize the customer experience in every interaction.
• Language Maestro: Fluent in Norwegian (C1) and proficient in English (B2).
• Administrative & Tech Proficiency: Possess strong administrative and technical skills.

What We Offer

• Salary: 10,000.00 PLN gross monthly
• Relocation Support: We offer a relocation package to assist you in moving to Warsaw smoothly and effortlessly - flight tickets and 2 weeks of accommodation
• Equal opportunities for all, regardless of age, gender, or other factors. Everyone is held to the same standards of knowledge.
• We Care About You: Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.
• Skill Development: Gain new skills through comprehensive training programs.
• Career Path: Enjoy rapid advancement and professional growth in a dynamic environment.
• Global Work Environment: Connect with colleagues from around the world, broadening your cultural horizons.