Corporate Travel Specialist

Corporate Travel Management, Inc.; Time; Hybrid; NOK 380,000 - 570,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Employee Wellness Program

Job summary

Corporate Travel Management, Inc. is seeking a Travel Advisor to provide business travelers with domestic and international air, ground, and hotel arrangements.

You will use GDS tools, follow travel policy, and deliver exceptional customer service to clients and vendors. Responsibilities include communicating requirements, booking and coordinating travel, handling changes, creating passenger profiles, and maintaining accurate reservations while meeting daily productivity goals in a collaborative

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years travel counselor experience booking corporate/business travel.
• Experience with Sabre GDS required.

Responsibilities

• Communicate with customer to determine destination, transportation, travel dates, financial considerations, and accommodations.
• Arrange travel-related services including air, rail, car, hotel, and related arrangements requested by the client.
• Understand international travel, fares, pricing, resources and documentation; international bookings 10-25%.
• Be consultative with customer, adhering to Travel Policy guidelines.
• Compute cost of travel using the GDS or other booking tools.
• Assist customers with changes and special requests; solve problems as needed.
• Quality control each reservation before queueing to ticketing/quality control queues.
• Assess information quickly, anticipate issues, and escalate to leadership when needed.
• Review incoming correspondence; prioritize, summarize, respond timely.
• Maintain all reservations in a completed state, regardless of authorization to ticket.
• Monitor queues and tasks to ensure accuracy and timely completion.
• Work independently and with leadership to resolve issues; support decisions.
• Create and update passenger profiles to service each traveler.
• Collect payment from customer per policy.
• Read daily briefings to stay updated on industry developments.
• Participate in training to expand knowledge and skills.
• Maintain knowledge of GDS and CTM tools used for accounts handled.
• Maintain productivity goals set by leadership.
• Ensure strong intra-department communication and exemplary customer service.
• Develop relationships with clients and demonstrate superior service.
• Maintain good attendance record.
• May serve on dedicated accounts or specialty areas.
• Other duties as assigned.

Skills

Interpersonal skills

Attention to detail

Multitasking

Teamwork

Customer service

Communication

Education

High School Diploma

Tools

Sabre GDS

Job description

Corporate Travel Management, Inc. is seeking a Travel Advisor to provide business travelers with domestic and international air, ground, and hotel arrangements.

You will use GDS tools, follow travel policy, and deliver exceptional customer service to clients and vendors. Responsibilities include communicating requirements, booking and coordinating travel, handling changes, creating passenger profiles, and maintaining accurate reservations while meeting daily productivity goals in a collaborative