Cloud Account Executive (Service Cloud & Field Service) - Norway

Salesforce; Norway; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A leading tech company is seeking a Customer Service and Field Service Sales Specialist to develop and implement sales strategies. The ideal candidate has experience in the sector, fluent Norwegian and English, and strong sales and negotiation skills. This role requires collaboration with internal teams and customer engagement to drive growth. Applicants should be prepared for travel across Norway and Iceland as needed.

Qualifications

• Several relevant years of experience in the Customer Service and/or Field Service industry.
• Fluent in Norwegian and English.
• Ability to collaborate with multiple stakeholders.

Responsibilities

• Develop and implement successful sales campaigns.
• Build new leads from prospecting efforts.
• Exceed annual sales quotas through a full sales cycle.

Skills

Sales discipline

Negotiation skills

Collaboration

Organizational skills

Public speaking

Curiosity

Job description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join our growing Service Cloud team as a Customer Service and Field Service Sales Specialist.
You will be responsible for leveraging the untapped opportunities across the Service Cloud space with the leading Customer Service and Field Service offering in your bag. You will work in partnership with the account owners, the Core Account Executive team.

In this role you will formulate and implement a Service Cloud & Field Service sales strategy, leading the way with AI and Agentforce, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. This role will work with Commerce Business Unit (Mid market Accounts). And both existing accounts as well as prospects- and seek to build new relationships in a set of assigned territories.

Your Impact
This unique position collaborates internally and externally to position the incredible value of key Service Cloud & Field Service solutions supported by additional products as; Appointment Booking, Virtual Remote Assistance, Self-Service and Knowledge portals as well as natively embedded scheduling and dispatching functionality into the market leader customer engagement platform, Salesforce Service Cloud.

You will work closely with current- and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.

You will identify opportunities across the broader Service Cloud offerings to help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your Responsibilities

• Develop and implement successful campaigns across the install base, prospects and whitespace
• Personally build new leads from prospecting efforts and assist others to qualify leads & sales opportunities thoroughly
• Leverage business from new & established relationships
• Strategize, negotiate & close business in close relationships with the Core Account Executive.
• Understand the commercial aspects of the Service Cloud solution
• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs
• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities
• Be customer-facing as required as well as being able to present for larger audiences at events.

Key characteristics we look for in you

• Several relevant years of experience as a value-seller, in the Customer Service and/or Field Service SW industry is a must!
  
• Ability to multi-task
• Committed to continuous learning.
• Curious - always asking why and challenging
• Ability to collaborate with multiple internal plus external stakeholders to drive the best outcome for the customer and Salesforce
• Enjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategy
• Strong sales discipline
• Resilient, fearless and works well in a team
• Fabulous negotiation and collaboration skills
• Sees a path forward no matter the challenges
• Enjoy running in a high-pace sector.
• Travel may will be required across Norway & Iceland but virtual meetings are a big part of covering the territories
• Strong organizational and time management skills
• Public speaking / on-stage presentation skills; storytelling
• Enjoy working with customers and taking them on the Salesforce Customer Journey
• Fluent Norwegian + English and the right to work in Norway is mandatory; you are expected to come to the office on average 3/4 days a week to secure strong relationships with your counterparts.

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