Call Center Operator

Fonda Global Engineering; Novena; On-site; NOK 600,000 - 800,000; Full time

Job summary

A global engineering firm located in Vestland, Norway, is seeking candidates for a call center role. Responsibilities include receiving and documenting fault calls, following SOPs, and responding to callers. Candidates should have strong communication skills in English, attention to detail, and the ability to work rotating shifts, including weekends. Experience in a call center is advantageous.

Qualifications

• Able to communicate effectively in English (both spoken and written).
• Strong attention to detail and good documentation skills.
• Able to follow instructions and work within defined procedures.

Responsibilities

• Receive and register fault calls promptly.
• Document fault details clearly and accurately in the system.
• Follow the established Standard Operating Procedures (SOPs).
• Respond to callers using approved communication scripts and workflows.
• Escalate issues to the relevant teams where necessary.

Skills

Effective communication in English

Attention to detail

Ability to follow instructions

Job description

Receive and register fault calls promptly.

Document fault details clearly and accurately in the system.

Follow the established Standard Operating Procedures (SOPs).

Respond to callers using approved communication scripts and workflows.

Escalate issues to the relevant teams where necessary.

Requirements

Able to communicate effectively in English (both spoken and written).

Strong attention to detail and good documentation skills.

Able to follow instructions and work within defined procedures.

Willing and able to work on rotating shifts, including weekends and public holidays.

Prior experience in a call center or helpdesk environment is an advantage.

We are an equal opportunities employer and welcome applications from all qualified candidates.