AI Data Center Operations Specialist

Nscale; Stavanger; On-site; NOK 900,000 - 1,300,000; Full time

Benefits offered by this job

Equity

On-call rotations

Travel allowance

Job summary

Nscale is hiring an Infrastructure Support Operations Operator to maintain the day-to-day operation and reliability of our AI data centre infrastructure. This hands-on role involves owning operational issues, responding to incidents, and supporting customers while ensuring services meet SLAs.

Occasional travel to other data centres is required, and mentoring junior operators is part of the duties. The role is full-time with shift-based hours and on-call rotations.

Qualifications

• 2+ years of experience in data centre operations or similar environments.
• Strong understanding of data centre operations, server hardware, and networking concepts.
• Proven ability to diagnose and resolve complex technical problems.
• Experience with SLAs and service management processes.
• Strong analytical and problem-solving skills.
• Ability to mentor junior team members.

Responsibilities

• Support day-to-day operation of the AI data centre infrastructure.
• Monitor activities to ensure SLA adherence and system reliability.
• Troubleshoot hardware, software, networking, and infrastructure issues.
• Own complex operational problems and drive resolution.
• Lead incident response and coordinate with engineering teams.
• Mentor and train junior operators and share knowledge across the team.
• Coordinate with vendors for hardware maintenance and replacements.
• Create and maintain operational documentation and runbooks.

Skills

Data center operations

Infrastructure operations

Troubleshooting

Incident response

Mentoring

Customer service

Job description

Nscale is hiring an Infrastructure Support Operations Operator to maintain the day-to-day operation and reliability of our AI data centre infrastructure. This hands-on role involves owning operational issues, responding to incidents, and supporting customers while ensuring services meet SLAs.

Occasional travel to other data centres is required, and mentoring junior operators is part of the duties. The role is full-time with shift-based hours and on-call rotations.