24/7 IT Operations Engineer – Apps & Infrastructure

Statkraft

Oslo fylke

On-site

NOK 520,000 - 760,000

Full time

9 days ago

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Job summary

Statkraft in Oslo seeks a highly motivated Engineer, Applications & Infrastructure Operations to join our 24/7 Operation Center within Global Infrastructure Operations. You will monitor IT infrastructure and critical applications, respond to alerts, perform first/second line troubleshooting, and coordinate with on-call teams to restore services.

In this rotating shift role you will ensure reliability, security, and high-quality customer experience across our global IT services, working

Qualifications

Minimum 2 years of experience in Level 2 IT Support, Operations, or a similar technical support role.
Hands-on experience with the operation, monitoring, and troubleshooting of Windows clients and servers, network infrastructure components, printers, and video conferencing solutions.
Strong customer and service orientation, with a professional approach to incident handling and stakeholder communication.
Good understanding of IT Service Management (ITSM) principles and processes, preferably with knowledge of the ITIL framework.
Ability to quickly acquire new technical knowledge and adapt to changing technologies and operational requirements.
Capable of working both independently and collaboratively within a team environment.
Self-motivated, structured, and resilient, with the ability to remain effective in high-pressure situations and during critical incidents.
Excellent verbal and written communication skills in Norwegian and English.

Responsibilities

Continuous monitoring of IT infrastructure, applications, and services.
Responding to alerts, incidents, changes and service requests in accordance with established operational procedures.
Performing first and second line troubleshooting and service restoration activities.
Escalating incidents and coordinating with technical teams and on-call support as needed.
Contributing to operational excellence through process improvements and knowledge sharing.
Supporting the stability, security, and availability of Statkraft's global IT services.