Workplace Support Engineer (m/f/d)

Canon Production Printing; Venlo; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

30 days vacation

Bicycle leasing

Discounted local transport ticket

Company pension scheme

Development opportunities

Job summary

Canon Production Printing in Venlo, the Netherlands, is seeking an IT Support specialist to advise users, coordinate hardware/software installations, and manage helpdesk tasks. You will ensure IT solutions align with policies and collaborate with vendors and internal teams across Europe.

You will handle 1st/2nd line support, document processes, train users during rollouts, and contribute to ongoing incident resolution while maintaining strong customer service and multilingual communication in

Qualifications

• Solid knowledge of installing, configuring, and supporting client, server, and network systems, including Microsoft environments.
• Experience in 1st and 2nd level support, as well as structured troubleshooting and incident resolution.
• Knowledge of user account management, access rights administration, and software licensing processes.
• Ability to advise users and align technical requirements with business departments and IT teams.
• Structured, documentation-oriented working style with strong attention to detail.
• Strong communication and customer service skills, with the ability to collaborate effectively with users, vendors, and internal IT teams.
• Excellent German and English language skills complete your profile.

Responsibilities

• Advise users and user groups on the use of hardware and software tools in accordance with IT policies and standards.
• Specify required IT equipment and coordinate the ordering, preparation, and implementation of installation activities.
• Gather technical specifications, pricing information, and supplier details, including coordination with vendors.
• Coordinate and verify installation activities performed by assigned personnel.
• Collaborate with other IC(S) departments to ensure proper implementation of IT solutions.
• Independently install, configure, test, and deploy hardware and software for client and server systems.
• Provide user training and support during the rollout and commissioning of IT equipment and solutions.
• Handle IT support requests through direct user interaction and resolve low-complexity issues related to client, server, and network environments.
• Monitor incident resolution in line with agreed Service Level Agreements (SLAs) and escalates issues when necessary.
• Identify recurring incident patterns and implement sustainable improvements as part of problem management activities.

Skills

Client/server networks

Microsoft environments

1st/2nd line support

Incident resolution

Documentation

Communication skills

Vendor coordination

User training

Job description

User Support

• Advise users and user groups on the use of hardware and software tools in accordance with IT policies and standards.
• Specify required IT equipment and coordinate the ordering, preparation, and implementation of installation activities.
• Gather technical specifications, pricing information, and supplier details, including coordination with vendors.

Installation

• Coordinate and verify installation activities performed by assigned personnel.
• Collaborate with other IC(S) departments to ensure proper implementation of IT solutions.
• Independently install, configure, test, and deploy hardware and software for client and server systems.
• Provide user training and support during the rollout and commissioning of IT equipment and solutions.

Helpdesk and IT Issue Management

• Handle IT support requests through direct user interaction and resolve low-complexity issues related to client, server, and network environments.
• Monitor incident resolution in line with agreed Service Level Agreements (SLAs) and escalates issues when necessary.
• Identify recurring incident patterns and implement sustainable improvements as part of problem management activities.

Candidate Profile

• Solid knowledge of installing, configuring, and supporting client, server, and network systems, including Microsoft environments.
• Experience in 1st and 2nd level support, as well as structured troubleshooting and incident resolution.
• Knowledge of user account management, access rights administration, and software licensing processes.
• Ability to advise users and align technical requirements with business departments and IT teams.
• Structured, documentation-oriented working style with strong attention to detail.
• Strong communication and customer service skills, with the ability to collaborate effectively with users, vendors, and internal IT teams.
• Excellent German and English language skills complete your profile.

What we offer

• Pay Group EG 07
• A challenging, interesting and responsible job in a future-oriented and international workplace, with the social benefits of a large company
• A working environment in which you can contribute your experience and personality
• An attractive salary, a flexible working time model and other social benefits of a large company, such as a company pension scheme and work-life balance
• 30 days vacation
• Bicycle leasing
• Discounted local transport ticket
• Individual development prospects and further training opportunities
• A team that is looking forward to your reinforcement

What do we stand for?

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei—living and working together for the common good—our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.

Further information about Canon Production Printing is available at cpp.canon.