Working Student Customer Support [Bilingual NL/DE]

WebinarGeek B.V.; Zoetermeer; On-site; EUR 17,000 - 22,000; Part time

Job summary

WebinarGeek B.V. is seeking a student to be the first line of contact for customers via live chat. You will help users to get the most out of our webinar software and support existing customers to achieve better results.

The role emphasizes strong communication in Dutch and German, a passion for software, and willingness to learn in a friendly, growing team environment in the Netherlands.

Qualifications

• Student status required.
• Fluent in Dutch and German.
• Experience with customer contact is a bonus.

Responsibilities

• First in line to have contact with new and existing customers via live chat.
• Help new customers to use and be successful with our webinar software.
• Helping existing customers to be even more successful with their webinars.

Skills

Customer support

Dutch & German fluency

Software enthusiasm

Student mindset

Education

Student

Job description

As a customer support employee you are first in line to communicate with new and existing customers. Both visitors of our website and customers can ask questions via our live chat option. This is the way we keep in touch with our clients and we are highly appreciated for it!

Enabling our customers to be successful with our tool, is what makes our success. The success of our customers is your top priority. You answer questions via chat to help our customers as good and quickly as possible.

Who you are

• Student
• You enjoy working with software
• You speak and write in both Dutch and German fluently
• Experience with customer contact is a bonus
• Experience with webinars is not necessary

Your responsibilities

1. First in line to have contact with new and existing customers via live chat.
2. Help new customers to use and be successful with our easy-to-use webinar software.
3. Helping existing customers to be even more successful with their webinars.

Who you will be working with

"I thought it would be fun to work for a small, growing company full of young people. And I was right!"

Dewi Customer Support Specialist

"I can make the WebinarGeek product a little bit better every day. I think that is the best thing about WebinarGeek, that together we can make a better product based on the input of our users."\

Remy CTO

"I chose to work at WebinarGeek because I was ready for a new challenge! I didn't know anything about webinars, but every day I have learned more about webinars and our software."\

Dina People Operations Manager