Ways of Working Lead

Mollie; Amsterdam; On-site; EUR 140,000 - 200,000; Full time

Job summary

Mollie is seeking a Head of Ways of Working to shape how the organization operates at scale across all domains. You will own the operating model, drive the Mollie Playbook rollout, and build the information architecture to ensure every employee can access timely, accurate information and AI-enabled tools.

You will collaborate closely with the VP People and the ELT, lead a small permanent team within People, and influence hundreds of colleagues globally as Mollie grows.

Qualifications

• 6-8 years of operational experience in a scaling technology or fintech company.
• 3+ years in a managerial role with a track record of driving change with senior stakeholders.
• Experience designing or improving operating models, ways of working, or organisational effectiveness.
• Comfort coordinating across People/HR and product/engineering teams.
• Practical understanding of how AI and data architecture can improve information access.
• Fluency in English; post-merger integration experience is a plus.

Responsibilities

• Own the next version of Mollie’s operating model with leadership and roll out the Mollie Playbook across domains.
• Refresh operating model basics, define group roles within domains, team placement, and accountability.
• Build Mollie’s information architecture with the data team so employees access up-to-date information and AI-enabled tools.
• Lead the implementation of ways of working with GoCardless and onboard new colleagues to Mollie standards.
• Run workshops with MT and ELT to align decisions and drive buy-in.
• Build and lead a small program-management team for rollout, content, training, and adoption.
• Maintain a feedback loop and manage change proactively to minimize misinformation.

Skills

Operational leadership

Strategic judgment

Operating model design

Cross-functional collaboration

AI & data architecture basics

English fluency

Job description

Build with us

Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies use Mollie to get paid, manage money and grow, with products designed to be simple, scalable, and dependable.

With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.

We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.

Sound like your kind of place? Let's build together.

Your impact

Mollie is growing, and soon doubling in size. How we operate as a company matters more now than it ever has. As Head of Ways of Working, you will own building the next version of the operating model in collaboration with leadership at Mollie and the Extended Leadership team (ELT). That means defining how domains and teams are structured, how they communicate, how they share information, and how they hold themselves to a consistent standard.

This is not a process role. It is a leadership role with real influence across the entire company. Working closely with the VP People and the management team, you will refresh and maintain the operating model, drive the rollout of the Mollie Playbook across all domains, and build the information architecture that makes it possible for every employee to find what they need, from product release status to Domain and team size and scope to individual team members information and more. You will lead a small, permanent team within the People domain and work closely with the extended leadership team of the company. Your work will shape how current Mollies operate day to day and how hundreds of new colleagues are onboarded into our ways of working. If you care about how companies run at their best and want to build something that has a direct, visible impact on how over 1,800 people work together, this is the role.

What you'll ship

• Own the next version of the operating model with leadership, from foundational theory to practical application, and lead the Mollie Playbook rollout across all domains so routines, communication standards, and ways of working become daily practice
• Drive a targeted refresh of the operating model basics, including group roles within domains, team placement, and expectations on accountable leads
• Build Mollie's information architecture with the data team, so employees can navigate the organisation, find up-to-date information, and get accurate answers through AI-enabled tools
• Lead the implementation of ways of working with GoCardless, educating new colleagues on how Mollie operates while incorporating what they do well
• Run workshops with the MT and ELT to align on key decisions, build buy-in, and resolve the most debated topics
• Build and lead a small team of program managers driving rollout, content, training, and adoption across the company
• Establish a feedback loop that keeps the operating model current, and own change management across the organization, communicating proactively to minimize misinformation and acting as the go-to contact for employee feedback

What you'll bring

• 6 - 8 years of operational experience in a scaling technology or fintech company, including 3+ years in a managerial role. You've seen what works and what breaks as organisations grow past a few hundred people
• Strong judgment on how businesses should run, with clear opinions on team structure, communication, and routines, backed by a track record, and the standing and credibility to drive change with senior stakeholders so domain leads and ELT take your input seriously
• Experience designing or improving operating models, ways of working, or organisational effectiveness, whether in a dedicated role or as part of a broader leadership position
• Comfort working across both the People/HR and product/engineering sides of a company, with credibility in each
• A practical understanding of how AI and data architecture can improve information access. You don't need to be technical, but you need to know what's possible
• Fluency in English is required; experience with post-merger integration of ways of working is a strong plus

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of shaping how a company of over 1,800 people works together, and building something that will be felt across every team, every domain, every day, we'd love to hear from you.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.