Virtual Travel Customer Service

Elevationtravelpartners; Groningen; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel services company is hiring a Virtual Travel Customer Service professional to assist clients in preparation and support throughout their travels. The role involves communicating via email, chat, and phone to handle inquiries, manage itinerary changes, and provide guidelines. Ideal candidates are friendly, organized, and have customer support experience. The position offers remote work flexibility and opportunities for professional development.

Qualifications

• Experience in customer support preferred.
• Ability to communicate in a friendly and professional manner.
• Reliable, organized, and comfortable using online tools.

Responsibilities

• Assist clients through email, chat, and phone.
• Manage itinerary changes and travel questions.
• Provide travel guidelines and destination information.
• Follow up with travelers and resolve concerns.

Skills

Friendly communication

Customer support experience

Reliability

Online tools proficiency

Interest in travel

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks