Virtual Travel Customer Service

Elevationtravelpartners; Amsterdam; Remote; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A leading travel service provider is hiring a Virtual Travel Customer Service professional in Amsterdam. This remote role involves assisting clients with trip preparation, managing requests, and ensuring travelers feel confident throughout their journey. The ideal candidate is friendly, organized, and has customer support experience. Key responsibilities include answering inquiries through various communication channels and providing valuable travel information. The company offers training, ongoing support, and travel-related perks.

Qualifications

• Friendly and professional communication style.
• Experience in customer support is preferred.
• Reliable and organized approach to work.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Assist clients through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while ensuring a positive experience.

Skills

Friendly and professional communication

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel and client satisfaction

Tools

CRM software

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks