Value Domain Lead Payment Instruments & Merchant Services

ABN AMRO Bank N.V.; Amsterdam; Hybrid; EUR 150,000 - 230,000; Full time

Benefits offered by this job

Excellent pension scheme

Home office support

Five weeks vacation + 2 days off

Public transport pass

Development budget €1,000–€3,000 per y

Flexible working from home

Job summary

ABN AMRO Bank N.V. is seeking a Value Domain Lead for Payment Instruments & Merchant Services. You will own the strategic direction and performance of the payments domain, shaping propositions across cards, online payments and merchant services.

You will lead Product Owners, drive investment decisions, and partner with external forums to advance the bank’s payments ecosystem. You will operate in a complex, regulated environment, balancing business impact with customer value, and you will foster

Qualifications

• Experience leading large strategic portfolios with significant commercial and operational impact.
• Ability to translate market, regulatory and technology developments into execution.
• Strong stakeholder management, including executive-level interaction.

Responsibilities

• Define and drive the vision and strategy for Payment Instruments & Merchant Services.
• Shape future payment propositions across cards, cash, online payments and merchant services.
• Lead performance improvements financially, operationally and in customer experience.
• Represent the bank in strategic partnerships and industry initiatives.
• Anticipate market and regulatory changes and translate into opportunities.
• Lead and inspire Product Owners and other team members; manage prioritisation and investments.

Skills

Strategic leadership

Payments domain expertise

Stakeholder management

Vision and strategy

Regulatory/compliance awareness

Job description

At a glance

Payments are changing faster than ever. Rising customer expectations for seamless, secure and integrated experiences. Intense payment method competition including digital wallets and new account-based payments methods like Wero. Neobanks challenging traditional banking. Regulators pushing for resilience, sovereignty (including the Digital Euro) and standards. Agentic Commerce transforming the way we shop and pay.

As Value Domain Lead Payment Instruments & Merchant Services, you will be at the centre of this transformation.

You will lead one of the most strategically important payments domains within Transaction Banking, shaping the future of how clients pay and get paid. You will combine vision, commercial acumen, leadership and execution power to drive innovation across cards, cash, online payments and merchant services. The domain covers a broad portfolio of products, processes, applications and strategic partnerships and contributes materially to customer value, fee income and the future relevance of the bank in payments.

This is a role for a senior leader with a passion for payments who thrives in complexity, influences at the highest levels, and is passionate about creating meaningful impact for clients and society. The role offers an unique opportunity to shape how money moves through society in the coming decades.

The future of payments is being written now. We are looking for a leader who wants to help write it.

Your job

You will be accountable for the strategic direction, performance and future development of the Payment Instruments & Merchant Services Value Domain. You understand the market, the technology, the regulations, the competitive landscape, and customer needs. More importantly, you know how to translate these developments into clear choices, customer value and measurable business outcomes.

A key success factor is how you enable the professionals in the teams within Payment Instruments & Merchant Services to thrive with alignment across those teams.

With this team of strong professionals, you will:

• Define and drive the vision and strategy for Payment Instruments & Merchant Services.
• Shape the future payment propositions around cards, cash, online payments, and merchant services.
• Lead the way towards performance improvements of our propositions financially, operationally and from a customer experience perspective.
• Represent the bank in strategic partnerships, external forums and industry initiatives.
• Anticipate market developments and regulatory changes and turn them into opportunities.
• Drive prioritisation and investment decisions with stakeholders across a broad portfolio of products and initiatives.
• Lead and inspire Product Owners (your direct reports), Business Developers and other colleagues within and outside the domain.
• Build a high-performing environment where ownership, innovation and collaboration flourish.
• Create the conditions for teams to perform at their best by providing direction, context and trust.

As Value Domain Lead you act as the entrepreneur for your domain: the person who understands the market, knows the products inside out and relentlessly pushes for the next generation of client solutions. You build followership by creating clarity, bringing people together around a common purpose and helping stakeholders make better decisions. People work with you because they want to, not because they have to. And you connect people, ideas and capabilities across the organization.

Working environment

The Value Domain Payment Instruments & Merchant Services is part of the overarching Value Domain Transaction Services within the Value Stream Transaction Banking.

The domain is positioned at the intersection of customer needs, technology innovation, regulatory developments and industry transformation. It plays a critical role in Transaction Banking's ambition to deliver secure, accessible and relevant payment solutions whilst driving sustainable business outcomes.

Within the product areas of Cash, Cards, Online Payments and Merchant Services >10 BizDevOps teams act as end-to-end owners of products, processes, applications and external partnerships. Partners include among others Geldmaat, MasterCard, (sic) Wero with >100mio yearly contact value.

Your profile

You are an experienced leader with deep expertise in payments and a proven ability to navigate complex environments.

You bring:

• Experience leading large strategic portfolios with significant commercial and operational impact.
• The ability to develop a compelling vision and successfully translate strategy into execution.
• Strong stakeholder management skills, including executive-level interaction.
• Experience working in regulated environments and managing complex risk and compliance considerations.
• You are comfortable operating in ambiguity and helping others navigate it. You ask the questions that bring clarity, insight and progress.
• A natural ability to inspire teams and create followership.
• An entrepreneurial mindset combined with strong delivery discipline.
• Strong experience in payments, with curiosity in payment developments.
• Proven track record in closing partnership agreements and managing the relationship and its performance.

People work with you because they want to, not because they have to. You connect people, ideas and capabilities across the organization, while helping stakeholders make better decisions.

We are offering

An opportunity to shape the future of payments within one of the Netherlands' leading banks. A leadership position with strategic impact, significant visibility and the opportunity to leave a lasting mark on the payments ecosystem. You will work with highly talented professionals, influential stakeholders and leading industry partners while driving some of the most exciting developments in European payments.

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.

In addition, we offer:

• An attractive gross monthly salary based on a 36-hour work week, including holiday allowanceand a flexible benefit budget.
• An excellent pension scheme, ensuring that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.
• Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.
• Five Banking for better days: extra days off that you can use for personal development or volunteer work.
• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.

You can find more information about our employment conditions and salary scales in our Collective Labour Agreement (CLA), which applies to this vacancy.

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in Banking for better, for generations to come. Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

Use of AI in our application process
You’re welcome to use AI to help write your CV or cover letter, as long as it reflects your own story. We review every application personally and without AI. During interviews, real time AI tools may not be used. With your permission, interviews can be recorded and supported by AI. This helps us keep the process fair, careful, and transparent.