Urban Outfitters Sales Associate - Amsterdam Kalverstraat, NL

URBN Urban Outfitters, Inc.; Amsterdam; Hybrid; EUR 14,000 - 21,000; Full time

Job summary

URBN Urban Outfitters, Inc. in Amsterdam seeks a friendly store associate to support management and create a store environment that fosters creativity, employee development and the VIBE philosophy.

You will help uphold Urban Outfitters' Peers Training Peers program. Your day will include engaging customers, assisting in training peers, managing tills and stock, keeping displays neat, and following loss prevention and health and safety rules.

Qualifications

• Previous retail experience is not required.
• Awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Enhance the VIBE by prioritizing customers during peak hours.
• Maintain store standards reflecting the brand and mystery shop criteria.
• Support peers and uphold positive behavior in the team.
• Uphold company standards and be a positive role model in the store.
• Assist in training and development of peers.
• Work productively within the team and communicate effectively in meetings.
• Demonstrate proficiency with tills, shipments, and fitting room guidelines.
• Participate in receiving, back stock, and weekly task completion (markdowns, transfers, RTVs).
• Follow loss prevention, safety and inventory control guidelines.

Skills

Customer service

Communication skills

Team collaboration

Retail familiarity

Job description

Location

This position is located at Kalverstraat 31-33, Amsterdam, , 1012NX Netherlands

Pay Range This will be determined by specific criteria including skills, certifications and years of experience.

EUR €9.40 - EUR €15.77 /Hr.

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations:

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

What You'll Need

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassign