Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Manatal; Utrecht; Remoto; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Professional growth

Travel perks

Training & development

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist to deliver high-touch customer experiences for luxury travel clients. In a fully remote role, you’ll guide clients from inquiry through post-trip follow-up, ensuring seamless itineraries and personalized service.

You’ll coordinate bookings, answer questions, and act as a trusted advisor to create memorable travel moments. The ideal candidate is client-focused, detail-oriented, and enthusiastic about travel, hospitality, and

Competenze

• Strong customer service background in luxury travel or hospitality.
• Detail-oriented with excellent communication, written and verbal.
• Comfortable learning new booking platforms and tools.

Mansioni

• Respond to client inquiries via phone, email, and messaging promptly.
• Assist with luxury and leisure travel bookings, changes, cancellations, and requests.
• Provide destination information and agency policies to clients.
• Coordinate itineraries and confirm details for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Maintain booking records and update systems as required.

Conoscenze

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Travel passion

Strumenti

Booking platforms/systems

Descrizione del lavoro

Travel Experience Specialist (Luxury & Leisure) – REMOTE POSITION

Job Openings Travel Experience Specialist (Luxury & Leisure) – REMOTE POSITION

About the job Travel Experience Specialist (Luxury & Leisure) – REMOTE POSITION

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional grow within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.