Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Utrecht; À distance; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Fully remote

Career development

Travel discounts

Training provided

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist focused on luxury and leisure, delivering personalised support for clients before, during, and after their trips. This fully remote role allows you to work from home while coordinating high-end itineraries with care and professionalism.

You will communicate travel details, assist with reservations and special accommodations, and maintain meticulous records. A passion for travel and exceptional customer service is essential.

Qualifications

• Experience in travel, hospitality, or a related field preferred.
• Ability to work independently in a remote environment.
• Excellent communication and attention to detail.
• Customer service experience desired.
• Passion for travel and positive client experiences.

Responsabilités

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

Connaissances

Strong communication

Interpersonal skills

Remote work

Organizational skills

Detail oriented

Trip planning

Outils

Booking platforms

Communication software

CRM systems

Description du poste

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.