Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Amsterdam; Remote; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Travel-related perks

Industry discounts

Flexible work schedule

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to design and manage high-end itineraries, ensuring seamless experiences for discerning clients from home. You will work remotely, handling reservations, updates, documentation, and communications, delivering personalized support before, during, and after trips, with strong attention to detail and proactive service.

The role offers flexible hours, remote work, travel-related perks, and opportunities for

Qualifications

• Excellent communication and client service skills.
• Experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote environment.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication skills

Customer service experience

Remote work ability

Attention to detail

Tools

Booking platforms

CRM software

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.