Travel Advisor with Dutch

Boeva Tech; Noord-Holland; Hybrid; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Relocation support

Hotel accommodation (3 weeks)

Relocation allowance €300

Private health & life insurance

25 days annual leave

Shift premiums and weekend premiums

Job summary

Boeva Tech is seeking a Bilingual Travel Advisor in Athens to provide world-class travel support. You will respond to inquiries in Dutch and English, log interactions, and resolve issues while adhering to SLAs.

The role offers relocation assistance and potential remote work within Greece, with a 40-hour workweek. We value problem-solvers who can work independently in a fast-paced, international environment.

Qualifications

• Native or fluent in Dutch.
• Proficient in English (C1 level).
• Strong troubleshooting abilities.
• Able to work in a fast-paced environment.
• Customer service mindset and problem-solving attitude.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Skills

Dutch language fluency

English proficiency

Troubleshooting

Customer service

Teamwork

Education

High School Diploma or higher

Job description

Location: Athens, Greece

Start Date: 25/09

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak Dutch fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

Your Role

As a Bilingual Travel Advisor, you will:

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.

• Maintain meticulous records of consumer feedback and questions in the customer services database.

• Handle client complaints efficiently, following the company's escalation policy.

• Resolve support calls and emails within agreed Service Level Agreements (SLAs).

• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.

• Provide proactive recommendations to solve common problems and improve customer experience.

Requirements

We are looking for candidates who are:

• Native or fluent in Dutch.

• Proficient in English (C1 level).

• Skilled problem-solvers with strong troubleshooting abilities.

• Hold a High School Diploma or higher.

• Able to work independently and collaboratively in a fast-paced environment.

What We Offer

• Salary: €1,500 gross per month x 14 salaries.

• Performance Bonus: Recognizing your dedication and results.

• Relocation Support:

  • 3 weeks' accommodation in a premium hotel near the office.

  • €300 relocation allowance for candidates moving from abroad (first payment included).

• Contract:

  • Permanent for on-site employees.

  • Possibility of remote work anywhere in Greece (6-month renewable contracts).

• Insurance: Private Health & Life Insurance.

• Leave: 25 days of annual leave.

• Sundays and public holidays extra 75% per hour, night shift extra 25% per hour

• Working Hours: 40 hours/week (8 hours/day).

• Schedule: Mon–Sun, 08:00–00:00 (rotational).

Why Join Us?

• Be part of a supportive, international team that values innovation and customer satisfaction.

• Relocate easily with full support for your initial transition to Athens.

• Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.

Ready to Elevate Your Career?

If you are passionate about travel, love helping people, and meet the requirements above, and start your journey with us in Athens!