Transportation Operations Manager

JD.COM; Rotterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

JD.com is seeking a Transportation Operations Specialist to lead 3PL carrier management, settlements, and KPI-driven performance for our self-operated network and external carriers. You will work with procurement and tendering to optimize partnerships and ensure smooth transitions between carriers.

The role requires 5+ years in logistics with 3+ years in 3PL management, and fluency in English and Chinese. Applicants should have a Bachelor's degree or higher and a strong network of local carrier

Qualifications

• 5+ years of industry experience in logistics/transport.
• 3+ years of job-specific experience in 3PL management.
• Bachelor's degree or higher.
• Fluent in English and Chinese.

Responsibilities

• Establish and optimize the carrier management system for self-operated network and 2B transportation.
• Build a carrier KPI system to monitor fulfillment rate, timeliness and service quality.
• Facilitate transitions between new and existing carriers to ensure business continuity.
• Coordinate with procurement and tendering teams; participate in tender parameter setting and carrier selection.
• Oversee carrier settlements and manage online billing to standardize and streamline processes.
• Coordinate with national fleets to streamline settlement procedures and resolve discrepancies.
• Collaborate with settlement, procurement and tendering teams to optimize settlements and online settlement implementation.
• Organize settlements training sessions for carriers and internal teams.

Skills

3PL carrier management

Procurement & tendering

Local carrier market knowledge

Bilingual English/Chinese

Education

Bachelor's degree

Job description

Transportation Operations Specialist (3PL Management)

What You'll Do

• Responsible for establishing and optimizing the management system for self-operated network and 2B transportation carriers, as well as formulating management standards and operational processes.
• Build a carrier KPI management system to monitor performance indicators such as fulfillment rate, timeliness and service quality.
• Facilitate the smooth transition between new and existing carriers to ensure business continuity.
• Coordinate with the procurement and tendering team, participate in tender parameter setting and carrier selection, and support the collaboration between procurement and operations.
• Responsible for carrier settlement and the management of online billing systems to ensure the settlement process is standardized and efficient.
• Coordinate with national fleets, streamline settlement procedures, handle settlement discrepancies, and ensure timely closure of related issues.
• Collaborate with the settlement team and procurement & tendering team to promote settlement process optimization and the implementation of online settlement.
• Organize settlement training sessions for carriers and internal relevant departments to ensure the proper understanding and execution of standardized processes and operations.

About You

• Industry Experience: 5 years or above
• Job-specific Experience: 3 years or above
• Education Background: Bachelor's degree or above
• Language Proficiency: Fluent in both Chinese and English
• Professional Skills: Experience in 3PL carrier management in qualified logistics companies; experience in 3PL procurement and tendering is preferred; familiarity with the local carrier resource market

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.