Trainee, End-to-End Customer Experience with AI Support

Quatt; Amsterdam; Hybrid; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Office in Amsterdam

Remote work up to 1 month per year

Travel allowance

OV-chip card

25 vacation days

OpenUp mental health platform

Free vegetarian/vegan lunch

Drinks & team outings

Referral bonus €2,000

Job summary

Quatt is accelerating its mission to decarbonize home heating in Amsterdam. You will rotate across five functions—work preparation, installation success, sales support, technical support, and customer support—owning customer problems end to end.

This role emphasizes judgment, ownership, and collaboration with AI tools while remaining people‑focused. You will work in a vibrant Amsterdam office with remote flexibility up to 1 month per year and a salary reflecting experience, plus substantial

Qualifications

• You have good judgment.
• You take ownership of customer issues.
• You are flexible and adaptable.
• You speak Dutch fluently.
• You enjoy working with people and can engage with AI tools.

Responsibilities

• Work preparation: turn sold deals into install-ready plans.
• Installation success: own the customer from deal to completed install.
• Sales support: qualify leads and book appointments.
• Technical support: assist customers after installation.
• Customer support: handle general customer contact.

Skills

Judgment

Ownership

Flexibility

Dutch language

People skills

AI tools familiarity

Job description

Quatt is accelerating its mission to decarbonize home heating in Amsterdam. You will rotate across five functions—work preparation, installation success, sales support, technical support, and customer support—owning customer problems end to end.

This role emphasizes judgment, ownership, and collaboration with AI tools while remaining people‑focused. You will work in a vibrant Amsterdam office with remote flexibility up to 1 month per year and a salary reflecting experience, plus substantial