Thesis Intern: AI-Driven Customer Service Transformation

parsionate; Amsterdam; On-site; EUR 5,580 - 13,392; Full time

Job summary

parsionate is looking for a Thesis Intern in Amsterdam to focus on customer service transformation, combining research and hands-on consulting. Interns will define their thesis topic, conduct essential research on AI and customer interactions, and support consulting tasks. Candidates should have relevant academic backgrounds, passion for improving customer service experiences, and skills in research and presentation. This internship lasts 4-6 months starting from September 2026.

Qualifications

• Strong research skills in customer service and AI.
• Ability to communicate findings effectively.
• Interest in digital transformation and service design.

Responsibilities

• Conduct research and write thesis on customer service.
• Support consultants in real client challenges.
• Present findings to internal teams and clients.

Skills

Research on customer service

Digital transformation

AI in customer service

Presentation skills

Problem structuring

Education

Relevant academic background

Job description

parsionate is looking for a Thesis Intern in Amsterdam to focus on customer service transformation, combining research and hands-on consulting. Interns will define their thesis topic, conduct essential research on AI and customer interactions, and support consulting tasks. Candidates should have relevant academic backgrounds, passion for improving customer service experiences, and skills in research and presentation. This internship lasts 4-6 months starting from September 2026.