Technician/Technical Trainer

LG Electronics Benelux; Amstelveen; On-site; EUR 52,000 - 80,000; Full time

Job summary

LG Electronics Benelux is seeking an experienced Technician who is ready to advance as a Technical Trainer within the EU Customer Care & Service Academy. The role combines hands-on technical work with training development and delivery for whitegoods across Europe.

You will design and deliver instructor-led and digital trainings for refrigerators, washing machines, and other home appliances, travel across Europe, and collaborate with engineering and HQ support to keep content up-to-date.

Qualifications

• Strong technical background in whitegoods/home appliances.
• Experience delivering technical or vocational training.
• Excellent communication and presentation skills.
• Ability to simplify technical concepts for diverse audiences.
• Well-organized with strong planning and documentation skills.

Responsibilities

• Design, develop, and deliver training materials for whitegoods ( washing machines, dryers, refrigerators, dishwashers ).
• Deliver instructor-led classroom trainings, hands-on workshops, and virtual sessions.
• Create digital learning modules, technical guides, troubleshooting scenarios, and assessments.
• Continuously update content to reflect new models, technologies, and service procedures.
• Provide online 3rd line technical support for technicians in EU subsidiaries.

Skills

Communication skills

Presentation skills

Organizational skills

Independent working

Travel readiness

Job description

Job Opening: Technician / Technical Trainer – Whitegoods (Home Appliances)

Department: EU Customer Care & Service Academy

Position Type: Full-time

Experienced Technician with Trainer Ambition

Within the LG EU CC&S Academy, we are looking for an experienced Technician who is ready for the next step as a Technical Trainer. You have electro technical skills, preferably experience with repair of cooling systems (preferably refrigerators, air conditioning systems). We help you to develop into a Technical Trainer.

Does this sound interesting, do you like to travel all over Europe and do you master the English language (spoken and written), reply now.

What you'll do

1. Training Development & Delivery

• Design, develop, and maintain technical training materials for whitegoods products (washing machines, dryers, refrigerators, dishwashers, etc.).
• Deliver instructor-led classroom trainings, hands-on practical workshops, and virtual sessions.
• Create digital learning modules, technical guides, troubleshooting scenarios, and competency assessments.
• Continuously update content to reflect new models, technologies, and service procedures.
• Provide (mainly online) 3rd line technical support for technicians in EU subsidiaries

2. Technical Expertise

• Subject-matter expert for whitegoods service topics, including diagnostics, repair procedures, and product operation.
• Collaborate with engineering, product management, and HQ support teams to gather technical insights and ensure training accuracy.
• Analyze field data, common failure modes, and service trends to tailor training content and improve service performance.

3. Service Network Support

• Support service engineers and technicians with technical inquiries when required.
• Provide feedback to internal teams on recurring issues, product quality concerns, or opportunities for design improvement.
• Help ensure consistent technical standards across all training partners and service centers.

4. Quality & Training Operations

• Monitor training effectiveness and propose improvements based on KPIs and feedback.
• Maintain technical labs, tools, and demonstration units used during training.

What you must have

• Strong technical background in whitegoods/home appliances—service engineering, repair, diagnostics, or similar.
• Experience delivering technical or vocational training (on-the-job, classroom, or digital).
• Excellent communication and presentation skills.
• Ability to simplify technical concepts for diverse audiences.
• Well-organized, with strong planning and documentation skills.

Preferred

• Professional teaching/training certification (e.g., train-the-trainer, vocational education certificate).
• Experience in an international company or multi-country service environment.
• Understanding of European service regulations and safety standards.
• Experience creating multimedia training content (video, interactive modules, AR/VR is a plus).

Personal Attributes

• Customer- and quality-oriented mindset.
• A natural coach with patience and enthusiasm for developing others.
• Proactive, curious, and continuously learning.
• Able to work independently as well as cross-functionally.
• Willingness to travel for training sessions across Europe.