Technical Trainer

LG; Amstelveen; On-site; EUR 50,000 - 70,000; Full time

Job summary

LG seeks an experienced Technician to transition into a Technical Trainer role in Amstelveen, Netherlands. You will design and deliver training for whitegoods products, create technical training materials, and provide support for service engineers.

The ideal candidate should possess a strong technical background in home appliances, have experience in technical training, and demonstrate excellent communication skills. Willingness to travel throughout Europe is required.

Qualifications

• Strong technical background in whitegoods/home appliances – service engineering, repair, or diagnostics.
• Experience in delivering technical or vocational training (classroom, on-the-job, or digital).
• Well-organized with strong planning and documentation skills.

Responsibilities

• Design and deliver technical training for whitegoods products.
• Create digital learning modules and technical guides.
• Support technicians with technical inquiries.

Skills

Technical training experience

Electrical skills

Excellent communication

Presentation skills

Digital platform proficiency

Education

Professional teaching/training certification

Job description

Overview

Ervaren technicus met Trainers Ambitie

Within the LG EU CC&S Academy, we are looking for an experienced Technician who is ready for the next step as a Technical Trainer. You have electro technical skills, preferably experience with repair of cooling systems (preferably refrigerators, air conditioning systems). We help you develop into a Technical Trainer.

Do you like to travel all over Europe, master the English language (spoken and written), and have the ambition to become a trainer? If so, we encourage you to apply.

What you'll do

1. Training Development & Delivery
   • Design, develop, and maintain technical training materials for whitegoods products (washing machines, dryers, refrigerators, dishwashers, etc.).
   • Deliver instructor- led classroom trainings, hands-on practical workshops, and virtual sessions.
   • Create digital learning modules, technical guides, troubleshooting scenarios, and competency assessments.
   • Continuously update content to reflect new models, technologies, and service procedures.
   • Provide (mainly online) 3rd line technical support for technicians in EU subsidiaries.
2. Technical Expertise
   • Subject-matter expert for whitegoods service topics, including diagnostics, repair procedures, and product operation.
   • Collaborate with engineering, product management, and HQ support teams to gather technical insights and ensure training accuracy.
   • Analyze field data, common failure modes, and service trends to tailor training content and improve service performance.
3. Service Network Support
   • Support service engineers and technicians with technical inquiries when required.
   • Provide feedback to internal teams on recurring issues, product quality concerns, or opportunities for design improvement.
   • Help ensure consistent technical standards across all training partners and service centers.
4. Quality & Training Operations
   • Monitor training effectiveness and propose improvements based on KPIs and feedback.
   • Maintain technical labs, tools, and demonstration units used during training.

What you must have

• Strong technical background in whitegoods/home appliances - service engineering, repair, diagnostics, or similar.
• Experience delivering technical or vocational training (on-the-job, classroom, or digital).
• Excellent communication and presentation skills.
• Ability to simplify technical concepts for diverse audiences.
• Well-organized, with strong planning and documentation skills.
• Comfortable using digital platforms (LMS, virtual classrooms, e-learning tools).

Preferred

• Professional teaching/training certification (e.g., train-the-trainer, vocational education certificate).
• Experience in an international company or multi-country service environment.
• Understanding of European service regulations and safety standards.
• Experience creating multimedia training content (video, interactive modules, AR/VR is a plus).

Personal Attributes

• Customer and quality-oriented mindset.
• A natural coach with patience and enthusiasm for developing others.
• Proactive, curious, and continuously learning.
• Able to work independently as well as cross-functionally.
• Willingness to travel for training sessions across Europe.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.