Technical Support Medewerker

PPG; Amsterdam; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Market-competitive salary

Job summary

PPG Coatings in Amsterdam is seeking a Technical Support Specialist to serve as the first point of contact for technical queries about our paint products. You will provide practical and substantive advice to customers and colleagues within the Benelux region, contributing to knowledge sharing and product information.

The role offers growth opportunities, a hybrid work setup (3 days in Amsterdam, 2 days at home), and a market-competitive salary with strong benefits.

Qualifications

• Experience in a technical support role or affinity with paint products and a willingness to deepen knowledge.
• MBO+/HBO level of work and thinking.
• Clear and customer-oriented communication, both orally and in writing.

Responsibilities

• Answer questions from clients and colleagues about paint products by phone or email.
• Advise on paint products and applications.
• Handle and follow up on technical complaints.

Skills

Technical support experience

Paint products knowledge

Bilingual NL/EN

Education

MBO+/HBO level

Job description

Amsterdam | PPG Coatings

In deze rol ben je het eerste aanspreekpunt voor technische vragen over onze verfproducten en help je klanten en collega’s met praktisch en inhoudelijk advies. Je maakt deel uit van het Technical Support Service team in Amsterdam. Samen met je collega’s ben je verantwoordelijk voor technische ondersteuning, productadvies en kennisdeling binnen de Benelux. Binnen het team is ruimte om te groeien: we kijken naar jouw ervaring en interesses en stemmen daar je werkzaamheden op af.

Interne kandidaten: deze rol is interessant als je je verder wilt ontwikkelen in technische productkennis en een meer adviserende rol richting klanten.

Wat ga je doen?

In deze functie ligt de focus op technisch advies en klantondersteuning aan collegae, opdrachtgevers, professionele schilders, service centers, dhz-verkooppunten en consumenten.

Kern Van De Wekzaamheden

• Beantwoorden van vragen van klanten en collega’s over het gebruik en de toepassing van verfproducten (telefonisch en per e-mail)
• Adviseren over verfproducten en toepassingen
• Afhandelen en opvolgen van technische klachten

Daarnaast

• Verstrekken van kleurrecepten aan verkooppunten
• Controleren en opstellen van technische adviezen en datasheets
• Samenwerken met marketing rondom productinformatie (websites en etiketten)
• Ondersteunen bij het organiseren en coördineren van technische trainingen

Wie zoeken wij?

We staan open voor zowel ervaren kandidaten als mensen die zich verder willen ontwikkelen in deze richting.

• Je hebt ervaring in een technische supportrol óf affiniteit met verf (bijvoorbeeld door werk, opleiding of interesse in de schildersbranche) en de motivatie om je hierin te verdiepen
• MBO+/HBO werk- en denkniveau
• Je communiceert duidelijk en klantgericht, zowel mondeling als schriftelijk
• Je werkt nauwkeurig en denkt in oplossingen
• Je beheerst Nederlands en Engels goed (Frans is een pré)

Je hoeft nog niet alles te beheersen, belangrijker is dat je het leuk vindt om vragen van klanten over het gebruik en de toepassing van verfproducten uit te zoeken. We zorgen ervoor dat je goed wordt ingewerkt en ondersteunen je actief in je ontwikkeling.

Wat bieden wij?

• Een afwisselende functie binnen een professioneel en betrokken team
• Veel ruimte om je technische kennis verder te ontwikkelen
• Mogelijkheid om door te groeien richting specialistische of andere rollen binnen de organisatie
• Hybride werken (3 dagen op kantoor in Amsterdam, 2 dagen thuis)
• Marktconform salaris en goede secundaire arbeidsvoorwaarden

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.