Technical Support Engineer (Tactical Edge)

BSS Holland B.V.; Netherlands; Remote; EUR 70,000 - 90,000; Full time

Job summary

BSS Holland BV is at the forefront of technological innovation in defense and security. As a SME Technical Support Engineer, you operate at the tactical edge, empowering operators to deploy, test, and operate decentralized C5ISR ecosystems under pressure.

You will deliver technical demonstrations, training sessions, and hands-on support, troubleshoot across hardware, OS, applications, and networks, and provide 24/7 on-site field assistance when required.

Qualifications

• Experience with Windows and Linux embedded systems.
• Fluent English; Dutch a plus.
• Willingness to provide 24/7 on-site field support.
• Strong troubleshooting across hardware, OS, and networks.

Responsibilities

• Deliver technical demonstrations, training sessions, and hands-on support.
• Troubleshoot across hardware, OS, applications, and networks in tactical environments.
• Provide 24/7 on-site support when required.
• Mentor customers and colleagues on emerging tactical technologies.

Skills

Technical Support

Networking

Tactical Edge OS

Scripting (shell)

English Fluency

Tools

Fortigate

VyOS

OpenWrt

Cisco

Trellisware

DoodleLabs

Microhard

Silvus

Job description

Company Description

BSS Holland BV is dedicated to enhancing safety and operational effectiveness for citizens, first responders, and armed forces. We deliver innovative products, turnkey solutions, and specialized services to defense and homeland security organizations. Our core competencies include C5I (Command, Control, Communications, Computers & Intelligence), sensor integration, and manned, unmanned, and remote-controlled systems. By accelerating our customers’ OODA-loops (Observe-Orient-Decide-Act), we empower professionals with critical missions to perform effectively in complex operational environments.

Your Role: The Technical Backbone at the Tactical Edge

At BSS Holland, you operate where connectivity is contested, not guaranteed. As an SME Technical Support Engineer, you are the go-to expert for customers building, deploying, and operating decentralized C5ISR ecosystems in demanding operational environments. This role goes far beyond traditional support. You empower operators, solve critical technical problems under pressure, and drive innovation at the tactical edge where reliability can mean mission success.

What You Will Do

• Deliver technical demonstrations, training sessions, and hands‑on support
• Enable customers to become confident, self‑sufficient operators
• Support field tests, exercises, and operational deployments

Solve Complex Technical Challenges

• Troubleshoot across the full stack: hardware, operating systems, applications, and networks
• Diagnose and resolve issues in high‑stakes tactical scenarios
• Provide 24/7 support when required, including on‑site field support

Drive Innovation at the Tactical Edge

• Optimize solutions for real‑world edge constraints such as limited bandwidth, power, and rugged conditions
• Work with cutting‑edge platforms used in defense and security environments
• Contribute to next‑generation systems (AI/ML, resilient communications, edge computing)

Knowledge Transfer & Standardization

• Document best practices and operational procedures
• Develop technical training materials
• Mentor colleagues and customer teams on emerging tactical technologies

Required Technical Expertise

Operating Systems & Embedded Platforms

• Windows: Advanced configuration and administration; Windows 10 IoT Core
• Linux & Embedded: Kernel management, shell scripting, systemd, Yocto Project (meta-layers, recipes)
• Raspberry Pi: ARM optimization, bootloader/kernel tuning, Raspbian/PI OS deployment
• Android: OS architecture, application development principles, system optimization for tactical devices

Tactical Networking

• Deep understanding of OSI Layers 1–3
• Configuration and deployment of tactical routers and gateways (Fortigate, VyOS, OpenWrt, Cisco, proprietary systems)
• MANET systems: hands‑on experience with platforms such as Trellisware, DoodleLabs, Microhard, Silvus

Situational Awareness & Video Systems

• Streaming & protocols: RTSP, RTMP, UDP, MPEG-TS
• Video compression and real‑time distribution: H.264 / H.265
• Media toolchain: GStreamer, FFmpeg, MediaMTX, VLC
• Legacy video integration (composite-to-digital bridging)

Preferred Qualifications

• SDR proficiency at Amateur Radio (N-license) level or equivalent
• UAV experience: ArduPilot, Mission Planner, UXV platforms
• Understanding of C5ISR, decentralized command & control (C2), sensor fusion, and data interoperability
• Fluent in English (Dutch is a strong plus)

Why Join Us? At BSS Holland BV, you'll be part of a team that's at the forefront of technological innovation in the defense and security sectors. You'll have the opportunity to work with advanced unmanned systems and contribute to projects that make a real difference in safety and security.