Technical Support Engineer EMS

Regilosolutions; Groningen; Hybrid; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Regilo Solutions seeks a technically minded support engineer to assist with preparation, commissioning and use of energy systems. You will work methodically, keep people informed and document findings.

You will analyse alerts, dashboards, logs, and configurations, make simple software adjustments, and escalate complex issues to software engineers. Proactive improvement of manuals and knowledge base is encouraged.

Qualifikationen

• Experience in technical support or similar technical environments.
• Ability to read code, scripts and configurations and make simple changes (preferably Python).
• Good command of Dutch and English; able to explain technical information clearly.

Aufgaben

• Support preparation, commissioning and use of energy systems.
• Assist installers remotely with issues, readings and settings.
• Analyse alerts, dashboards, and logs to identify causes of problems.
• Make small configuration changes and verify results.
• Escalate complex issues to software engineers with complete analysis.
• Gather technical information for new drivers and integrations and assist testing.
• Improve manuals, checklists, knowledge base and workflows.

Kenntnisse

Technical support

Python

Linux

Networking basics

IoT

Problem investigation

Documentation

Tools

GitHub Actions

Grafana

InfluxDB

MQTT

Modbus RTU/TCP

Victron Venus OS

Jobbeschreibung

Regilo Solutions develops Regilo EMS: software that coordinates supported energy devices. Re.Base provides the local connection, Re.Connect helps installers prepare and commission systems, and Victron VRM provides insight into the installation.

Depending on the equipment, configuration and agreed functions, this helps customers use their own energy, reduce demand peaks and operate within grid connection limits. We combine software development with practical experience from installations, including those built by our colleagues at Regilo Systems.

What will you do?

You support the preparation, commissioning and use of energy systems. You work methodically, keep people informed and record findings and solutions.

• Help with questions about supported equipment, connections, networks and configuration.
• Support installers remotely with communication issues, unexpected readings and settings.
• Analyse alerts, dashboards, logs and historical data to identify the cause of a problem.
• Make appropriate configuration changes or simple software adjustments and check the result.
• Hand more complex issues to software engineers or technical specialists with a complete analysis.
• Collect technical information for new drivers and integrations and help test them.
• Improve manuals, checklists, the knowledge base and workflows to make recurring questions easier to resolve.

Which technologies will you work with?

You will encounter Python, Linux, Docker, MQTT, Modbus RTU and TCP, SunSpec, REST APIs, D-Bus, Victron Venus OS and VRM, Grafana, InfluxDB and GitHub Actions. Networks, routers, VPN connections and remote access are also part of the work.

We use AI for practical tasks, including organising support requests, analysing logs, documentation, scripts and automation. You do not need to be an AI specialist. We want someone willing to explore its uses and assess the results technically.

Who are we looking for?

You stay calm when a system does not behave as expected. You listen, ask focused questions and take responsibility for following up, including when a colleague needs to provide the final solution.

• You have experience in technical support, software, EMS, industrial automation, IoT or a similar technical environment.
• You can investigate faults independently and explain technical information clearly.
• You can read code, scripts and configurations and make simple changes, preferably in Python.
• You can work with Linux, logging and remote diagnostics and understand networking basics.
• You work carefully, document your findings and recognise opportunities to improve processes.
• You are interested in energy technology, automation and AI and have a good command of Dutch and English.

Experience with Victron, ESS, battery storage, charging infrastructure, electrical diagrams or commissioning installations is welcome. The same applies to device protocols, monitoring tools and AI workflows.

Personal projects count too. Have you built a battery setup, Victron installation, Home Assistant integration or your own automation at home or at work? We would like to hear how you approached it.

What will you find here?

This role combines technical depth with contact with people. What you learn from a fault or customer question can lead directly to better software and a clearer installation process.

• Direct communication with software engineers and technical specialists.
• Plenty of responsibility and direct contact with installers and users.
• Room to help develop the support team and knowledge base.
• An active role in improving Re.Connect, installation preparation and incident follow-up.
• Opportunities to develop your knowledge of software, energy technology, AI and automation.

Let’s get to know each other

Tell us which technical problems you enjoy solving and what experience you bring. An energy project, integration or automation you have built is also a good starting point for a conversation.

Regilo Solutions. Help build smart energy systems that make a difference in practice.