Technical Support Engineer

Pentair; Venlo; On-site; EUR 55,000 - 75,000; Full time

Job summary

Pentair Flow seeks a Technical Support Engineer to provide internal and external technical support, analyze problems, and optimize service visits, ensuring consistent quality. The role involves 24/7 remote and on-site support, database maintenance, and occasional equipment calibrations.

Required are an engineering degree (MBO+/HBO), 5–7 years' experience, and strong English; Danish, German, and French skills are a plus. Willingness to travel 25–40% is essential.

Qualifications

• MBO+ or HBO engineering degree required.
• 5–7 years’ experience as a (Service) Engineer or similar role.
• Proficient in English; Danish, German and French skills advantageous.

Responsibilities

• Provide technical support to customers and internal teams.
• Perform problem analysis and offer practical solutions.
• Support and prepare service visits; maximize customer satisfaction.
• Maintain technical information databases and training sessions.
• Participate in project teams and remote/on-site service.
• Travel 25–40% for on-site support and calibrations.

Skills

Technical Support

Problem Analysis

Travel

CRM systems

English

Danish

German

French

Education

MBO+ or HBO engineering degree

Tools

Siemens PLC

Job description

Pentair Flow is a Global Technology Leader in the Sustainable Process Solutions market. Within our Flow business unit, the product category 'Sustainable Process Solutions' is committed to minimizing climate change with leading renewable energy and carbon capture solutions.

Job Description

Pentair Flow is a Global Technology Leader in the Sustainable Process Solutions market. Within our Flow business unit, the product category 'Sustainable Process Solutions' is committed to minimizing climate change with leading renewable energy and carbon capture solutions.

Whether CO2 Recovery and Extraction for carbon utilization and storage or Biogas Upgrading into Biomethane and CO2, our technologies help our customers to lower their carbon footprint and become part of the circular economy. As a Technical Support Engineer with Pentair you will provide Technical Support both internally with various disciplines and externally with customers, suppliers and sales offices to handle the support requests and to maintain and maximize our customer satisfaction, and guarantee continuity and consistency within the Technical Support department. This by means of telephone, written or on-site contact, whereby independent tinkering, adjustments, calibration, electrical connection as well as programming of various devices and machines can be an assignment. In this role you will report to the Global Operations Leader.

You Will

• Provide technical support to customers (internal as well external)
• Perform problem analysis and provide advice.
• Optimize product quality and provide support/prepare Service visits to customers.
• Maintain the Pentair - Haffmans, Union and Witterman information database.
• Setting up, managing, and providing internal and external technical training courses
• Participate active in Project teams.
• Participate in the technical support service to provide 24-7 remote and onsite service support to our customers.
• Perform occasional external maintenance, calibrations, repairs, troubleshooting and short commissioning of all equipment.
• Perform Onsite Audit on CO2 and Biogas upgrading Plants
• Willing to travel for short periods of time (25-40%)

Key Qualifications

• MBO+ or HBO education in Mechanical Engineering, Electrical Engineering AOT or Process Technology.
• At least 5-7 years of work experience as a (Service) Engineer or in a similar role.
• Language skills, English (good speaking and writing skills), Danish(good speaking and writing skills) German (good speaking and writing skills) and French (good speaking skills).
• Good technical knowledge of Compressor Technology, Cooling Technology and PLC systems (Siemens).
• Flexible attitude, results-orientated, team player
• Knowledge of CRM systems

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.