Technical Support Engineer

Huxley; Utrecht; Remote; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote

International team

Autonomy

Growth opportunities

Modern cloud tech

Direct impact on customers

Job summary

Huxley is seeking a Technical Consultant / Customer Support Engineer to join a fast-growing energy and data analytics technology firm. This role blends software development with high-touch customer interaction, focusing on cloud-based platforms and SaaS implementations.

Based fully remote in Europe, you will own complex incidents, guide customers through adoption, deliver trainings, and contribute to product success with a strong emphasis on Python, automation, and collaboration with

Qualifications

• Must-have Python experience.
• Bachelor's or Master's in Computer Science or similar.
• Experience with SQL and Git.
• Familiarity with AWS, Azure or GCP.
• Experience working in Linux environments.
• Strong communication skills and customer-facing mindset.
• Fluent English communication skills and ability to work independently in a remote environment.

Responsibilities

• Investigate and resolve complex technical issues.
• Work directly with customers on implementations and adoption.
• Deliver technical guidance and training sessions.
• Troubleshoot Python-based applications and cloud environments.
• Automate recurring issues and improve support processes.
• Collaborate with developers, consultants and customers.
• Act as a trusted technical advisor for clients.

Skills

Python

SQL

Git

AWS

Azure

GCP

Linux

English

Communication

Remote work

Education

Bachelor's or Master's in Computer Science or similar

Tools

Jira

Confluence

Bitbucket

Job description

Technical Consultant / Customer Support Engineer

Remote (Europe) | Full-time | €60.000 - €80.000 (NL)

For a fast-growing technology company in the energy and data analytics space, we are looking for a Technical Consultant / Customer Support Engineer who enjoys combining technical problem-solving with customer interaction.

This is not a traditional support role. Think of it more as a customer-facing developer position where you help customers get the most out of a complex SaaS platform, solve technical challenges and contribute to implementations. A natural next step could be towards Technical Consultant or Solution Engineering.

The role

You will become the technical point of contact for international customers, supporting them on challenging issues within a cloud-based data platform. You will investigate incidents, troubleshoot environments, support implementations and help customers through training and consultancy.

The team is fully remote, highly autonomous and values initiative. There is no micromanagement and no predefined playbook for every problem. You're expected to take ownership, dive into technical challenges and figure out the best solution.

Key responsibilities

• Investigate and resolve complex technical issues


• Work directly with customers on implementations and adoption


• Deliver technical guidance and training sessions


• Troubleshoot Python-based applications and cloud environments


• Automate recurring issues and improve support processes


• Collaborate with developers, consultants and customers


• Act as a trusted technical advisor for clients

What we're looking for

• Bachelor's or Master's degree in Computer Science or similar


• Strong Python experience (must-have)


• Experience with SQL and Git


• Familiarity with cloud platforms (AWS, Azure or GCP)


• Experience working in Linux environments


• Strong communication skills and customer-facing mindset


• Fluent English communication skills


• Ability to work independently in a remote environment

Nice to have

• Kubernetes experience


• Experience with SaaS platforms


• Experience with data analytics or data platforms


• Atlassian tooling (Jira, Confluence, Bitbucket)


• Previous customer support, consulting or implementation experience

What is offered

• Salary up to approximately €80.000 (depending on experience)


• Fully remote working environment


• International team and customer base


• High level of autonomy and ownership


• Direct impact on customers and product success


• Modern cloud and data technologies


• Strong growth opportunities towards Technical Consultant or similar roles

Why this opportunity?

This role is ideal for a developer with strong communication skills or a technical support professional with development experience. You'll work on real technical challenges, interact directly with customers and operate at the intersection of software engineering, consulting and support.

A great opportunity for someone who enjoys technology, customer interaction and the freedom to solve problems independently.