Technical Service Manager, Bluefors BV Delft, Netherlands

BlueFors; Delft; On-site; EUR 90,000 - 120,000; Full time

Job summary

Bluefors Delft is seeking a Technical Service Manager to run the Delft Lab as a Technical Consultant, with emphasis on customer experience and lab utilization.

You will drive lab service sales with the Bluefors team, oversee daily operations, ensure safety and quality, and coordinate with Quantum Applications and Services. This is an international team with growth opportunities.

Qualifications

• MS or PhD in physics, applied physics, or engineering.
• 1–2 years of experience executing measurements in a Bluefors system.
• Experimental knowledge of at least one mK measurement application.
• Fluency in English; Dutch is a plus.
• Ability to work in the Netherlands and travel for events.

Responsibilities

• Act as local technical consultant guiding lab users through cryogenic measurements.
• Maximize lab utilization by selling the Lab service with the sales team.
• Manage daily lab operations, budget, uptime, and quality targets.
• Oversee and develop daily operations and team performance.
• Develop and maintain lab infrastructure and service offering.
• Plan lab development projects and upgrades with partners.
• Engage with the quantum research community and host events.

Skills

Customer service

Lab operations

Team leadership

Technical aptitude

Education

MS or PhD in physics/engineering

Tools

ERP systems

CRM systems

Dilution refrigerators

Technical drawings

Job description

We are now looking for a Technical Service Manager to join our Lab in Delft, Netherlands. Technical Service Manager will run the Bluefors Lab in Delft as a Technical Consultant, with primary responsibility for customer experience and lab utilization. We are an international team of skilled professionals, and we are proud of what we do. Now you can join our growth story.

In this role, you will drive sales of the Lab service concept together with the Bluefors sales team, and work closely with customers and lab users, guiding their cryogenic measurements on Bluefors systems. You will also cooperate with Bluefors Oy, for example Quantum Applications and Services, as well as with our suppliers. This is a versatile role that combines customer work and technical expertise with responsibility for lab operations, team performance, safety, quality, and budget. You will succeed in it with a positive, service-minded attitude, a systematic way of working, and excellent people skills.

As a Technical Service Manager, you will work directly with customers, for example at the forefront of the quantum computing industry. We offer you a job where you can develop yourself through challenging and varied tasks in a team of great colleagues. As a fast-growing company, we can offer you professional growth opportunities in a flexible, truly international work environment.

We offer you an interesting, challenging, and responsible position as well as the support of a highly skilled growth organization. This is an excellent opportunity for your own professional growth in a dynamic, enthusiastic, and professional team where we work together, and we support each other. We have a multicultural work environment with room to grow, where you can use your potential and develop your skills.

Main responsibilities:

• Acting as a local technical consultant, guiding and supporting lab users throughout their experiments, including setting up, optimizing, and executing cryogenic measurements
• Maximizing lab utilization by driving sales of the Lab service concept together with Bluefors sales team, preparing offers, and closing customer agreements
• Manage daily lab operations and HESQ, monitoring usage, uptime, budget, and technical issues, and implementing mitigations to ensure quality targets are met
• Acting as local supervisor, overseeing and developing daily operations and managing team performance in line with Bluefors processes and the direction set by the Board of Directors
• Developing and maintaining the lab infrastructure and service offering to maximize service availability and operational efficiency
• Planning lab development projects and upgrades in collaboration with for example Quantum Applications and Services
• Stay connected to the quantum research community, keeping up with the latest technology and knowledge sharing. Attending relevant events in the Netherlands, representing Bluefors, and hosting customer lab tours and workshops

What we expect from you

• MS or PhD degree in physics, applied physics, or engineering; knowledge of quantum technology is appreciated
• 1–2 years of experience executing measurements in a Bluefors system
• Experimental knowledge of at least one mK measurement application: superconducting quantum circuits, quantum dots, ultralow temperature detectors, or another closely related field using mK cryogenics
• Strong technical skills, demonstrated by a successful paper, project, or internship
• Ability to work in the Netherlands
• Ability to travel and represent Bluefors at relevant events
• Fluency in English; knowledge of Dutch is a plus

Experience with ERP and/or CRM systems, dilution refrigerators, and technical drawings is an advantage. You will, of course, receive a full introduction to help you succeed in the role.

We also appreciate

• Strong interpersonal and customer service skills
• Excellent organizational and communication skills
• Ability to work independently and collaboratively in a fast-paced technology environment
• A positive, hands-on attitude

For more information, please contact Director of Services Sami Nyman at [e-mail].