Technical Account Manager: Beauty & Personal Care

IMCD Deutschland GmbH & Co KG; Rotterdam; Hybrid; USD 70,000 - 110,000; Full time

Job summary

IMCD Group is seeking a Technical Account Manager for Beauty & Personal Care to serve as a client-facing expert, ensuring successful use of complex products to meet business goals.

You will act as a trusted advisor for technical support, training, and growth, maintaining strong relationships with core accounts and collaborating with development teams to align technology with business objectives. Hybrid work and up to 50% travel apply.

Qualifications

• Bachelor's degree required; preferred fields listed in the job posting.
• Minimum 2 years in sales, technical, lab, customer support, or inside sales.
• Strong written and verbal communication; ability to translate technical concepts for non-technical audiences.

Responsibilities

• Serve as main contact for existing core accounts in a designated territory; identify growth targets.
• Conduct planned visits and frequent interactions with key customers.
• Provide deep technical support, troubleshoot issues, guide product implementation and best practices.
• Identify upsell/cross-sell opportunities and align technology with business objectives.
• Support sales efforts by highlighting features and driving adoption.
• Relay customer feedback to development teams to improve products.
• Educate clients on effective product usage through training sessions.

Skills

Technical aptitude

Communication skills

Problem solving

Relationship management

Time management

Education

Bachelor's degree in Business Admin / Marketing / Chemistry / Chemical Engineering / Materials Science / related technical degree

Tools

Salesforce

MS Excel

MS PowerPoint

Job description

Technical Account Manager: Beauty & Personal Care

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Position Summary

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

Essential Job Functions

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting on a recurrent basis with key customers.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.
• Growsearnings per designated sales goals.

Qualifications

• Education Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.
• Experience Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.

Knowledge, Skills & Abilities

• Strong technical aptitude in relevant products/industry.
• Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
• Problem solving and analytical skills.
• Relationship management and interpersonal skills.
• Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
• Strong time management skills and the ability to prioritize work.

Preferred Qualifications

• Experience selling chemical or technical products.
• Experience with distribution sales.
• Experience with Salesforce.

Work Environment & Physical Requirements

• This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement.
• This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight.
• This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation & Benefits

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after considering factors such as work history, experience, skill set, and education. This does not include the value of IMCD’s benefits package, which offers bonus eligibility, healthcare, dental, vision, retirement plans, and additional programs designed to support employee well-being.