Teamlead Leisure & Groups Planning Desk

Sapphire-House-Antwerp-1; Noord-Holland; Presencial; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Employee discounts

Career development

Well-being support

Creative freedom

Beautiful locations

Dynamic environment

Team culture

Diversity & projects

Industry leader

Descripción de la vacante

Odyssey Hotel Group is seeking an experienced Team Leader Leisure Desk & Groups Planning to lead our centralized Leisure Desk and Groups Planning team, initially focusing on the Amsterdam market.

In this role you will oversee the full lifecycle of leisure group business—from enquiry and contracting to booking administration, invoicing and after-sales support—while developing a high-performing, service-driven team.

Formación

• 5+ years in Groups, Reservations, Leisure Sales or Booking Office operations within hospitality.
• Experience leading or supervising operational teams.
• Strong understanding of hotel operations and commercial impact of booking decisions.
• Experience with leisure group contracting and group planning processes.
• Excellent organisational skills with systems, processes and continuous improvement.
• Strong analytical skills and commercial awareness.
• Experience with hotel PMS, CRS and CRM systems (Opera, Delphi, Salesforce or similar).
• Customer-oriented with excellent communication and stakeholder management skills.

Responsabilidades

• Lead the centralized Leisure Desk supporting the Odyssey Hotel Group portfolio.
• Oversee the handling of all reactive leisure group enquiries.
• Ensure timely quotation, contracting and conversion of leisure business.
• Manage ad-hoc client requests and maintain excellent customer service throughout the booking lifecycle.
• Ensure accurate contract administration, booking confirmations and invoicing.
• Lead the centralized planning of room-only group bookings after contract signature.
• Coordinate rooming lists, booking changes, allocations and operational handovers.
• Ensure all group bookings are processed accurately from contract signature through final invoicing.
• Accurate group block forecasting, release policy enforcement, monitor pick and wash trends.
• Work closely with hotels to guarantee smooth operational execution.
• Standardize and continuously improve booking office procedures and workflows.
• Monitor workload, productivity and service levels across the team.
• Ensure high data quality within PMS, CRM and booking systems.
• Identify opportunities to automate and optimize processes.
• Partner closely with Sales, Revenue Management and hotel operations to maximise conversion and guest satisfaction.
• Support pricing implementation and commercial initiatives where required.
• Provide reporting and insights into booking trends, conversion and operational performance.
• Lead, coach and develop the Leisure Desk & Groups Planning team.
• Foster a customer-focused and collaborative culture.
• Manage recruitment, onboarding and performance development.
• Ensure knowledge sharing and consistent ways of working across the team

Conocimientos

People leadership

Hospitality sales

Analytical skills

Stakeholder management

Multitasking

Herramientas

Opera PMS

Delphi CRS

Salesforce CRM

Descripción del empleo

WOULD YOU LIKE TO BE PART OF A RAPIDLY GROWING ORGANIZATION?

JOIN US AS TEAMLEAD LEISURE & GROUPS PLANNING DESK.

ABOUT ODYSSEY

We are Odyssey Hotel Group, one of Europe’s most ambitious hotel operators and the team behind several internationally recognised hospitality brands.

We partner with Marriott, IHG, and Accor to develop and operate distinctive hotels across Europe, ranging from Holiday Inn Express properties to hotels within Marriott’s Autograph Collection.

Supported by more than 700 employees and ActivumSG as our major shareholder, our purpose is to create wonderful stories through unique, locally inspired hotel concepts and close attention to detail. We achieve this through a culture where our teams have the freedom and support to become masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselveswith a collaborative mindset.

THE POSITION

Odyssey Hotel Group is seeking an experienced and service-focused Team Leader Leisure Desk & Groups Planning to lead our centralized Leisure Desk and Groups Planning team, initially with a strong focus on the Amsterdam market. In this role, you will oversee the full lifecycle of leisure group business, from enquiry and contracting through booking administration, invoicing and after-sales support, while also ensuring the smooth planning and execution of room-only group bookings. Working closely with Sales, Revenue Management, hotel operations and clients, you will drive operational excellence, strengthen processes, maintain high service levels and develop a high-performing team across the Odyssey portfolio.

THE KEY RESPONSIBILITIES

Leisure Desk Operations

• Lead the centralized Leisure Desk supporting the Odyssey Hotel Group portfolio.

• Oversee the handling of all reactive leisure group enquiries.

• Ensure timely quotation, contracting and conversion of leisure business.

• Manage ad-hoc client requests and maintain excellent customer service throughout the booking lifecycle.

• Ensure accurate contract administration, booking confirmations and invoicing.

Groups Planning

• Lead the centralized planning of room-only group bookings after contract signature.

• Coordinate rooming lists, booking changes, allocations and operational handovers.

• Ensure all group bookings are processed accurately from contract signature through final invoicing.

• Accurate group block forecasting, release policy enforcement, monitor pick and wash trends.

• Work closely with hotels to guarantee smooth operational execution.

Operations & Process Excellence

• Standardize and continuously improve booking office procedures and workflows.

• Monitor workload, productivity and service levels across the team.

• Ensure high data quality within PMS, CRM and booking systems.

• Identify opportunities to automate and optimize processes.

Commercial Collaboration

• Partner closely with Sales, Revenue Management and hotel operations to maximise conversion and guest satisfaction.

• Support pricing implementation and commercial initiatives where required.

• Provide reporting and insights into booking trends, conversion and operational performance.

People Leadership

• Lead, coach and develop the Leisure Desk & Groups Planning team.

• Foster a customer-focused and collaborative culture.

• Manage recruitment, onboarding and performance development.

• Ensure knowledge sharing and consistent ways of working across the team

WHAT WILL YOU BRING?

• 5+ years of experience in Groups, Reservations, Leisure Sales or Booking Office operations within hospitality.

• Previous experience leading or supervising operational teams.

• Strong understanding of hotel operations and the commercial impact of booking decisions.

• Experience with leisure group contracting and group planning processes.

• Excellent organisational skills with a strong focus on systems, processes and continuous improvement.

• Strong analytical skills and commercial awareness.

• Experience with hotel PMS, CRS and CRM systems (Opera, Delphi, Salesforce or similar).

• Customer-oriented with excellent communication and stakeholder management skills.

• Able to manage multiple priorities while maintaining exceptional attention to detail.

• Fluent in English. German, Spanish or Dutch is an advantage.

WHY THIS ROLE AT ODYSSEY?

• Attractive benefits package.

• Employee discount rates in more than 8000 hotels, for you and your family.

• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters.

• Access to diverse resources through Alleo for personal well-being support.

• Room for your ideas and creativity - your vision is important to us.

• Working from beautiful locations.

• Working in a dynamic and expanding work environment where no day is the same.

• A culture where great colleagues become true friends.

• Diversity in the work and tasks and getting involved in projects.

• The chance to work with a dynamic and innovative team in a leading hospitality company.