Systems Engineer

Jobtailor; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Jobtailor in Amsterdam is seeking a Tier 2 Application Support specialist to investigate, diagnose, and resolve complex incidents in production environments. You will act as an escalation point and work closely with business users to understand usage, pain points, and operational needs.

The role requires strong analytical and communication skills, experience with monitoring and logging tools, and a solid foundation in ITIL processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• ITIL Foundation or Higher.
• Relevant technical certifications in cloud, database, operating system, or application platforms are a plus.

Responsibilities

• Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1.
• Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities.
• Perform root cause analysis for recurring or high‑severity incidents and document findings and corrective actions.
• Collaborate with GFS business users to understand application usage, pain points, and operational needs.

Skills

Tier 2 Support

Root Cause Analysis

SQL Knowledge

Monitoring Tools

Communication Skills

Ownership & Accountability

Multi-Tasking

Education

Bachelor’s Degree in Computer Science

ITIL Foundation

Relevant Technical Certifications

Tools

Enterprise Monitoring Tools

Logging Tools

Alerting Tools

Windows OS

APIs

Batch Scheduling

Job description

• Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
• Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities
• Perform root cause analysis for recurring or high‑severity incidents and document findings and corrective actions
• Participate in major incident bridges, providing technical leadership and communication
• Monitor application health, performance, and availability using enterprise monitoring tools
• Identify trends and proactively address potential issues before they impact the business
• Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure
• Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring
• Review and assess changes for risk and operational readiness
• Collaborate with GFS business users to understand application usage, pain points, and operational needs
• Translate business issues into technical analysis and actionable remediation
• Provide clear communication to technical and non-technical stakeholders
• Create and maintain technical documentation, runbooks, and support procedures
• Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
• Identify opportunities to improve application reliability, supportability, and operational efficiency
• Support automation efforts for monitoring, alerting, and routine operational tasks
• Promote best practices in application support, security, and compliance

Requirements

• Strong experience supporting enterprise applications in a production environment
• Solid understanding of application architecture and integrations
• Knowledge of databases and SQL
• Knowledge of Windows operating systems
• Knowledge of APIs, batch processing, and job scheduling
• Experience with monitoring, logging, and alerting tools
• Ability to troubleshoot across application, infrastructure, and integration layers
• Typically 3+ years in application support or a similar role
• Proven experience in a Tier 2 or Tier 3 support function
• Experience supporting systems in a financial services or regulated environment is strongly preferred
• Strong analytical and problem‑solving skills
• Calm, methodical approach when working under pressure
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and incidents concurrently
• Strong sense of ownership and accountability
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• ITIL Foundation or higher
• Relevant technical certifications in cloud, database, operating system, or application platforms are a plus
• Additional background checks may be carried out
• An original criminal record may be requested as evidence of integrity

Core Competencies

Demonstrates strong expertise in Tier 2 application support, including troubleshooting, root cause analysis, and incident management. Proficient in collaborating with technical and non-technical stakeholders to enhance application reliability and operational efficiency.

Highest-signal resume keywords

• Tier 2 Application Support
• Root Cause Analysis
• SQL Knowledge
• Monitoring Tools Experience
• ITIL Foundation Certification

ATS Optimization Keywords

Hard Skills

• Application Architecture
• Database Management
• API Knowledge
• Batch Processing
• Job Scheduling
• Troubleshooting Skills
• Incident Management
• Technical Documentation
• Automation Support
• Operational Readiness Assessment

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Ownership and Accountability
• Ability to Manage Multiple Priorities

Certifications & Qualifications

• Bachelor’s Degree in Computer Science
• ITIL Foundation or Higher
• Relevant Technical Certifications

Industry Keywords

• Financial Services
• Regulated Environment
• Application Support Best Practices
• Compliance Standards

Tools & Technologies

• Enterprise Monitoring Tools
• Logging Tools
• Alerting Tools
• Windows Operating Systems