Product Specialist

Jobtailor; Drunen; On-site; EUR 42,000 - 66,000; Full time

Job summary

Jobtailor in the Netherlands seeks a Salesforce Administrator to join the team and manage tickets end-to-end, translating business needs into technical solutions alongside Technical Specialists. You will handle user management, data management, reporting, and automation tasks within Salesforce.

The role requires 3+ years in relevant areas, knowledge of Sales Cloud and Marketing Cloud Account Engagement, and Dutch/English fluency.

Qualifications

• 3+ years of experience with user management, security, data management, reporting, and Flows.
• Knowledge or understanding of Apex is appreciated.
• Experience with Sales Cloud and Marketing Cloud Account Engagement.
• Salesforce Administrator certification preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Fluent in Dutch and English, verbally and in writing.

Responsibilities

• Work on assigned tickets and requests from start to end
• Engage stakeholders to understand business requirements
• Translate business requirements into technical solutions alongside Technical Specialists
• Handle tickets related to user management, data management, reporting, and automations
• Manage tickets in ServiceNow
• Perform recurring tasks such as updating currencies and sandbox refresh and seeding
• Stay up to date with the latest Salesforce releases
• Create and maintain technical specifications, user manuals, training materials, and other documentation
• Perform testing

Skills

Apex

Reporting

Flows

Data Management

User Management

Excellent Communication

Analytical Skills

Problem-Solving Skills

Team Collaboration

Education

Bachelors degree

Tools

ServiceNow

Salesforce

Job description

• Work on assigned tickets and requests from start to end
• Engage stakeholders to understand business requirements
• Translate business requirements into technical solutions alongside Technical Specialists
• Handle tickets related to user management, data management, reporting, and automations
• Manage tickets in ServiceNow
• Perform recurring tasks such as updating currencies and sandbox refresh and seeding
• Stay up to date with the latest Salesforce releases
• Create and maintain technical specifications, user manuals, training materials, and other documentation
• Perform testing

Requirements

• Bachelor’s degree
• 3+ years of experience with user management, security, data management, reporting, and Flows
• Knowledge or understanding of Apex is appreciated
• Experience with Sales Cloud and Marketing Cloud Account Engagement
• Salesforce Administrator certification preferred
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Fluent in Dutch and English, verbally and in writing

Core Competencies

Demonstrates expertise in user management, data management, and reporting within Salesforce environments, with a strong focus on translating business requirements into technical solutions. Proficient in creating documentation and performing testing while effectively engaging with stakeholders.

Highest-signal resume keywords

• Salesforce Administrator Certification
• User Management
• Data Management
• Sales Cloud
• Marketing Cloud Account Engagement

ATS Optimization Keywords

Hard Skills

• Apex
• Reporting
• Flows
• Data Management
• User Management

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Analytical Skills
• Problem-Solving Skills
• Team Collaboration

Certifications & Qualifications

• Salesforce Administrator Certification

Industry Keywords

• Stakeholder Engagement
• Technical Specifications
• User Manuals
• Training Materials
• Testing

Tools & Technologies

• ServiceNow
• Salesforce