Systemic Reliability Engineer (SRE & Incident Analytics)

ING Nederland; Amsterdam; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Pension scheme

13th-month salary

Holiday pay 8%

27 vacation days

Personal growth opportunities

Informal working environment

Agile working

Job summary

ING Nederland is building a new Systemic Cause Investigator team within Engineering & Reliability to strengthen how we learn from incidents across the globe. You’ll combine SRE principles, systemic thinking, and AI-driven analysis to uncover hidden causes and drive lasting improvements that reduce recurring outages.

Join a small, high-impact team that values curiosity, experimentation, and blameless post-mortems; you will analyze incident data, correlate technical signals, and communicate

Qualifications

• 5–10 years IT experience in live systems (infrastructure, development, or data).
• Proven knowledge of SRE concepts and operational reliability.
• A curious mindset — always asking “why” and “how do we prevent this from happening again?”.
• Strong analytical skills and the ability to connect patterns in complex data.
• Experience with statistical analysis is a plus, helping to uncover trends, hidden relationships, and systemic issues within large datasets.

Responsibilities

• Participate in and facilitate blameless post-mortems after major incidents.
• Analyse new and historical incident data to find systemic issues and improvement opportunities.
• Strengthen the postmortem process to deliver high-quality, actionable insights.
• Correlate technical data to uncover hidden problems and propose solutions that span teams.
• Apply SRE principles to guide systemic improvements.
• Communicate findings to stakeholders and managers to help them prioritise the highest-impact initiatives.
• Coach engineers in conducting effective blameless post-mortems.
• Translate complex findings into clear messages for management, helping build support for important improvements.

Skills

SRE concepts

Operational reliability

Analytical skills

Post-mortems analysis

Data pattern recognition

English proficiency

Tools

ServiceNow

Grafana

Kibana

Power BI

Azure DevOps

Job description

ING Nederland is building a new Systemic Cause Investigator team within Engineering & Reliability to strengthen how we learn from incidents across the globe. You’ll combine SRE principles, systemic thinking, and AI-driven analysis to uncover hidden causes and drive lasting improvements that reduce recurring outages.

Join a small, high-impact team that values curiosity, experimentation, and blameless post-mortems; you will analyze incident data, correlate technical signals, and communicate