System Administrator

Conscious Hotels; Amsterdam; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Travel allowance

Salary according to hospitality CLA, a

Job summary

Conscious Hotels is seeking a System Administrator to ensure smooth IT operations across our Amsterdam-area hotels and offices. You will manage hotel systems (PMS, POS, CRM), networks, and guest technology, while collaborating with the IT Manager and hotel teams.

The role emphasizes hands-on technical work, documentation, and user support in a fast-paced hospitality environment. Fluency in English is required, Dutch is a plus.

Qualifications

• 2–4 years of IT support experience, preferably in hospitality.
• Familiar with hotel systems (Mews, Lightspeed).
• Knowledge of networks and hardware troubleshooting.
• English fluent; Dutch a plus.

Responsibilities

• Act as the first point of contact for IT requests across Conscious Group locations.
• Troubleshoot networks, printers, A/V tools, computers and mobile devices.
• Coordinate with external IT vendors for escalations and maintenance.
• Monitor system uptime and log incidents per SLA.
• Support configuration and maintenance of PMS, POS, CRM and access controls.
• Maintain IT asset inventory across hotels and offices.
• Assist with IT setup for new hotels and migrations; test and document software before rollout.
• Maintain and update IT documentation and SOPs.

Skills

IT support

Hospitality IT

Networking basics

Google Workspace

System administration

English fluent

Dutch helpful

Tools

Mews

Lightspeed

Salto

Job description

We are Conscious Group! Conscious Group consists of nine hotel, four Hotel V locations and five Conscious Hotels locations, and three restaurants. Here, hospitality, design, and sustainability come together. Conscious Hotels focuses on sustainability down to the smallest detail, without compromising on comfort. While Hotel V is known for its stylish, characterful, and authentically Amsterdam vibe. Within Conscious Group, all locations work together as one team, driven by our FOCAL values: Fun, Open, Connect, Ambition, and Love. And now, Conscious Group is looking for a System Administrator!

As our new System Administrator you’ll be the go-to person for ensuring our hotel systems run smoothly every day — from property management systems to our networks, POS terminals, and guest technology. You’ll work closely with our IT Manager and hotel teams to coordinate system setups, solve technical issues, and support ongoing rollouts across our hotels. You’re hands-on, structured, and service-oriented — equally comfortable configuring hardware as you are documenting procedures and helping colleagues with tech questions.

Daily Operations & Support:

• Act as the first point of contact for IT-related requests from our 9 hotels, restaurants, event spaces and the office;

• Troubleshoot issues with networks, printers, A/V- and conference tools, computers, and mobile devices;

• Coordinate with external IT vendors for escalations and maintenance;

• Monitor system uptime and ensure incidents are logged and resolved according to SLA.

System Administration:

• Support configuration, maintenance, and updates of key hotel systems (PMS, POS, CRM, door locks, CCTV, etc.);

• Manage user accounts, permissions, and device access control;

• Maintain the IT asset inventory across all hotels and offices.

Projects & Rollouts:

• Assist with IT setup for new hotels, system migrations, and hardware rollouts;

• Support the IT Manager in implementing new tools, integrations, and upgrades;

• Test and document new software or integrations before rollout.

Documentation & Processes:

• Maintain and update IT documentation (network maps, access rights, SOPs, vendor lists);

• Support training of staff and intern on standard procedures and systems;

• Ensure IT compliance and security standards are followed company-wide;

• Assist with IT setup for new hotels, system migrations, and hardware rollouts.

Who You Are:

• You have 2–4 years of experience in IT support, preferably in hospitality or a multi-site environment;

• Basic knowledge of networks, hardware troubleshooting and Google Workspace;

• Experience with hotel systems (like Mews, Lightspeed, Salto, or similar) is a strong plus;

• You’re organized, proactive, and communicative — able to translate tech into plain language;

• You thrive in a fast-moving, service-driven environment;

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• Fluent in English, Dutch is a plus.

Join the Fun & Perks:

• We offer a suitable salary according to the collective labour agreement for hospitality in reference scale 7;

• Travel allowance based on the distance between home and work (min. 15 km);