Support Officer Learning & Development

Kempen & Co; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Job summary

Van Lanschot Kempen is seeking a proactive Support Officer for Learning & Development. In this role you will coordinate training activities, manage participant data, and liaise with colleagues, trainers and stakeholders to ensure smooth execution of programmes.

You will support the L&D team, drive process improvements through digitalisation, and maintain high standards of accuracy and communication across learning initiatives.

Qualifications

• Experience with administrative processes, planning and organising.
• Proficient in applying basic AI solutions to increase efficiency.
• Fluency in Dutch (spoken and written) and good English.
• Availability for 32 to 40 hours per week.

Responsibilities

• Manage and update the learning platform and training information.
• Register, process and check participant data and evaluations.
• Plan and organise training sessions, workshops and other learning activities.
• Act as the first point of contact for colleagues, trainers and other stakeholders.
• Identify and improve processes through digitalisation, automation and smart use of tools.

Skills

Attention to detail

Planning & organising

Dutch fluency

English proficiency

Stakeholder coordination

Tools

AI tools

Job description

Support colleagues in their growth through well-organised learning and development activities. You combine administration, planning and stakeholder contact in a varied role. In doing so, you contribute directly to a smooth and future-oriented learning process at Van Lanschot Kempen.

That is what you will use your talents for as a Support Officer Learning & Development at Van Lanschot Kempen. In this role, you support the L&D team in facilitating, coordinating and improving learning and development activities. You work closely with colleagues, trainers and other stakeholders, ensuring that processes, administration and communication surrounding training programmes run smoothly and accurately.

You also have the following tasks:

• managing and updating the learning platform and training information;

• registering, processing and checking participant data and evaluations;

• planning and organising training sessions, workshops and other learning activities;

• acting as the first point of contact for colleagues, trainers and other stakeholders;

• identifying and improving processes through digitalisation, automation and smart use of tools.

Your talents

Proactive, accurate and independent. This is how we can best describe you in the position of Support Officer Learning & Development. Talents that you use to guide our customers in a constantly changing world every day. By thinking out of the box and asking questions. And all will be well if you can easily maintain an overview, work carefully and switch smoothly between different colleagues and stakeholders. You also know how to set priorities and keep the quality of your work high, even when several matters are running at the same time.

• availability for 32 to 40 hours per week;

• attention to detail and the ability to collaborate effectively;

• experience with administrative processes, planning and organising is a plus;

• proficient in applying basic AI solutions to increase efficiency and accuracy in your work;

• fluency in Dutch;

• good mastery of English, both oral and written.

Move ahead at Van Lanschot Kempen

Investing in a more future-oriented, sustainable, and data-driven way with various clients. Both nationally and internationally. With nearly 300 years of experience, we make this ambition a reality at Van Lanschot Kempen. We do this with some 2,300 colleagues in various fields of expertise.

You will join the Learning & Development team within HR. From this team, we support colleagues in their professional and personal development through learning solutions, training programmes and development initiatives. We work closely with internal and external stakeholders and focus on quality, ease of use and continuous improvement of our learning processes.

An organisation's degree of innovation and agility also depends on the diversity of its workforce. Our differences make us stronger together. We promote an inclusive work environment where all colleagues feel at home. With us, you can be yourself. And we are proud of that.

Curious about the stories of colleagues and how they experience working at Van Lanschot Kempen? Go to People & Projects and find out more! Or listen to our Podcast series to hear what our colleagues have to say