Support Engineer Shopfloor Network

Cognizant Life Sciences Manufacturing; Oss; On-site; EUR 55,000 - 75,000; Full time

Job summary

Cognizant Life Sciences Manufacturing is seeking an IT/OT support engineer to configure SFN PCs and devices, manage CMDB and network settings, and provide 8/5 production support for a pharma manufacturing environment. You will install security overlays, perform vulnerability remediation, and support SFN projects and migrations.

The role requires Dutch language skills, strong problem-solving and organizational abilities, and the capacity to work independently and handle pressure in a cGMP setting.

Qualifications

• Higher academic or technical education in IT, Engineering or Automation.
• IT Security/cybersecurity experience and automation dependencies.
• Automation system Backup & Disaster Recovery.
• Understanding of interface protocols to Level 2/3 OT applications.
• Automation experience in a cGMP environment.

Responsibilities

• Configure SFN PCs and devices (PCs, MES/SAP, Lab, Systec).
• Communicate with users and provide 8/5 production support.
• Manage CMDB, IP and DNS, admin permissions, and security overlays.
• Install security patches, vulnerability scans and remediation.
• Assist with SFN projects, migrations and upgrades.

Skills

IT Security

Automation

Analytical thinking

Communication

Problem solving

Education

Higher academic or technical education in IT/Engineering/Automation

Job description

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.

Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services

Onsite support the Service Leads to deliver the managed services required for the daily operational support for end users and the maintenance department. With the intention of bringing together the efficient delivery of service while driving innovations and value add for our customer.

Responsibilities

• Configuring SFN PC’s (PC’s, MES/SAP, Lab, Systec)

Subtasks

• Communicate with user
• SFN PC imaging (clients PC)
• PC Name creation + CMDB
• IP and DNS
• Admin permissions
• Security overlay (vendor PC)
• McAfee install
• Vulnerability scan + remediation
• VNC
• Patch hold
• Acronis
• Install dedicated SW
• Creating and managing WI for SFN PC configurations
• Install SFN Devices: hand scanners, label printers, rugegd tablets
• Creating and managing WI for SFN devices
• Administration/ CMDB
• Support of SFN PC’s and SFN devices
• Assist with SFN project/migrations/upgrades
• 8/5 support for production issues (24/7 support is done remotely).

Requirements

• Higher academic or technical education within IT, Engineering, Automation
• IT Security/cybersecurity experience and automation dependencies.
• Automation system Backup & Disaster Recovery.
• Understanding of interface protocols to Level 2 /3 OT applications.
• Automation Experience in a cGMP environment is essential.
• Excellent organizational skills.
• Ability to work independently and prioritize tasks.
• Availability to work outside office hours when the need arises.
• Ability to prioritise the criticality of support issues as they arise and act accordingly.
• Excellent Analytical and problem-solving skills.
• Excellent communication and reporting attitude.
• Handle and operate efficiently under pressure.
• Dutch speaking is essential.
• Eager to learn and keep up to date with technology evolution.

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com