Support engineer for datacenter servers

Nebius; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Impactful AI projects

International environment and talented

Fast moving environment

Bold thinking

Constant growth

Meaningful impact

Trust and real ownership

Shape the future of AI

Job summary

Nebius Group ищет специалиста по L3-управлению документацией для центров обработки данных в Европе и США. Ваша задача — создать и поддерживать SOP, runbooks и руководства по устранению неполадок для серверного оборудования и Linux.

Требуется опыт работы с Confluence, знание IPMI/Redfish и готовность к командировкам. Вакансия предполагает интенсивное взаимодействие с командами и возможность профессионального роста.

Qualifications

• Необходим практический опыт в датацентрах и устранении проблем Linux.
• Умение писать и поддерживать runbooks, SOPs и руководства.
• Свободное владение английским языком в письменной и устной форме.

Responsibilities

• Вести документацию: шаблоны, качество, ответственность, согласование и обзор.
• Разрабатывать и поддерживать SOP, runbook, руководство по устранению неполадок и библиотеку кодов ошибок для GPU/серверов и Linux.
• Приоритизировать задачи по частоте инцидентов, влиянию и риску; обеспечивать доступность библиотеки.
• Проводить обзоры после изменений платформы, выпусков прошивки и инцидентов; управлять статусами проектов.

Skills

Linux troubleshooting

Datacenter hardware

Technical writing

English fluency

Tools

Confluence

IPMI/Redfish tooling

Job description

Описание:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Our L3 Support Line is the datacenter center of expertise for servers, GPU platforms, firmware (BIOS and BMC) and deep Linux diagnostics across Europe and the US, and it is growing.

Задачи:

• Own the documentation standard used by all L3 teams: templates, quality bar, ownership, approval workflow and review cycles.
• Build and maintain the SOP, runbook, troubleshooting guide and error-code library for GPU platforms, server hardware, firmware, out-of-band management and Linux diagnostics.
• Prioritize by incident frequency, impact, risk and recurring L1/L2 escalations, and keep the library findable and linked.
• Run reviews after platform changes, firmware releases and incidents; manage draft, approved, deprecated and archived states.
• Join L3 and RnD investigations to capture symptoms, root causes, evidence, resolutions and preventive actions.
• Write repeatable procedures with prerequisites, warnings, decision points, expected output, rollback and escalation conditions.
• Resolve missing or conflicting information with the engineers involved before publishing.
• Layer the content so L1 gets exact steps and safeguards while L3 can reach the deeper diagnostic detail.
• Validate procedures end to end, have L1 and L2 technicians run them without coaching, and fix what makes them hesitate.
• When escalations recur, check whether the documentation is wrong, hidden, unclear or incomplete.
• Produce the documentation package for each new hardware platform before it enters production support.
• Travel to datacenters to observe procedures as they are really run and capture knowledge after incidents.

Требования:

• Strong hands-on experience with datacenter servers and Linux troubleshooting.
• Working knowledge of server hardware, BIOS/BMC firmware and out-of-band management (IPMI, Redfish or similar).
• A record of writing runbooks, SOPs or troubleshooting guides that operations teams actually used.
• Strong working knowledge of Atlassian Confluence; this is a must.
• Clear, structured written English for readers at different technical levels.
• The judgment to separate verified fact from assumption and push back on unclear input.
• Fluent English (written and spoken) and willingness to travel.
• Будет плюсом: Familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux log correlation);
• Будет плюсом: Experience with ipmitool and Redfish workflows and firmware lifecycle;
• Будет плюсом: Scripting skills (bash and basic Python) for log collection;
• Будет плюсом: Experience with documentation-as-code or Git-based workflows;
• Будет плюсом: Exposure to OCP-based platforms and ODM ecosystems

Условия:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams
• Fast moving
• Bold thinking
• Constant growth
• Meaningful impact
• Trust and real ownership
• Opportunity to shape the future of AI