Student Assistant team Customer Care / Team Student Information

Tilburg University; Tilburg; Remote; EUR 36,000 - 37,000; Part time

Benefits offered by this job

On-call contract

Commuting reimbursement

Job summary

Tilburg University invites two Student Assistants to join the Customer Care team. You will answer questions by email and phone, helping prospective students choose programs and understand admissions.

One role requires fluent Dutch and English; the other requires excellent English with no Dutch requirement. Offices hours are weekday daytime, with 8–12 hours weekly on an on-call basis.

Qualifications

• You are enrolled as a Tilburg University student with at least 60 ECTS in a bachelor’s program or are pursuing a master’s.
• You are service-oriented and enjoy helping prospective students make informed decisions.
• One position requires fluent Dutch and English; the other requires strong English (Dutch not required).
• Availability to work flexible hours during regular office hours (Mon–Fri, 9:00–17:00).
• Preferred: plan to continue studying at Tilburg University for 1.5–2 years.

Responsibilities

• Answer questions primarily by email, and also by phone.
• Assist prospective students and parents with information on programs, admissions, enrollment, Open Days, and student life.
• Contribute to shaping the first impression of Tilburg University for prospective students.

Skills

Dutch

English

Customer service

Education

60 ECTS completed

Job description

Student Assistant team Customer Care / Team Student Information (24716)

Tilburg University | Marketing & Communication

is looking for a

Student Assistant team Customer Care / Team Student Information

We are looking for two enthusiastic Student Assistants to join our Customer Care team! Do you enjoy helping prospective students and their parents find answers to their questions? Then we would love to hear from you!

Division and department : Division Marketing & Communication, department Marketing & Recruitment

Location: Tilburg

Working hours: on call contract (8 - 12 hrs per week)

Gross hourly salary: € 26,04

Your role

Our Customer Care team is the first point of contact for prospective students and their parents. We answer questions primarily by email, but also by phone.

As a Student Assistant, you will work an average of 8 to 12 hours per week during office hours, helping prospective students find the information they need. You will answer questions in Dutch and/or English on a wide range of topics, including study program options, admission requirements, enrollment procedures, Open Days, student-for-a-day activities, and student life in Tilburg and the Netherlands.

As an early contact for prospective students, you help shape their first impression of Tilburg University.

Your profile

• You are enrolled as a student at Tilburg University and have obtained at least 60 ECTS in a university Bachelor's program or are following a Master's program.
• You are service-oriented and enjoy helping prospective students make informed decisions about their studies.
• We are looking for two Student Assistants: one who is fluent in both Dutch and English, and one who has excellent English communication skills. For the second position, Dutch proficiency is not required.
• You are accurate, detail-oriented, and punctual.
• You are available to work flexible hours during regular office hours (Monday through Friday, 9:00 a.m. to 5:00 p.m.). Your working hours may vary depending on the team's needs.
• Preferred: You expect to continue studying at Tilburg University for at least another 1.5 to 2 years.

What do we offer?

• Tilburg University offers excellent benefits in a pleasant working environment:
• You will receive an on-call contract, working approximately 8 to 12 hours per week on average, depending on the team's workload and your availability.
• The gross hourly salary ranges from €26,04 – €26,52 including holiday allowance, year-end bonus, and compensation for vacation hours. This is based on the Student Assistant job profile (UFO) under the Collective Labor Agreement for Dutch Universities. Your salary will depend on the number of ECTS credits you have earned.
• This is a vacancy for a Student Assistant who provides support for non-structural and operational tasks in accordance with article 2.3 par 6f of the Collective Labor Agreement Dutch Universities. You will be given a temporary contract for the duration of 12 months.
• If you are not eligible for Dutch student financial aid, you may qualify for reimbursement of sustainable commuting expenses, including walking, cycling, and public transportation.

Want to know more?

Would you like to know more about this position before applying? Feel free to contact Anneke Loeffen by email at [e-mail] or by phone at [phone].