Strategic Accounts Lead – Banking Fraud Prevention

ThreatFabric; Amsterdam; On-site; EUR 85,000 - 105,000; Full time

Benefits offered by this job

12-month contract

Pension Scheme

Annual Growth Budget

Flexible remote/hybrid work

Commission on renewals and upsells

25 holidays per year

8% holiday allowance

Growth and development budget

Knowledge-sharing events

Job summary

ThreatFabric, based in Amsterdam, seeks a Strategic Account Manager to own retention, growth, and ROI for major financial institution customers. You will use value-selling and consultative approaches to defend renewals, expand usage, and drive measurable fraud-prevention outcomes.

You will collaborate with Product, Data Science, and Solution Engineering to ensure successful customer outcomes, while managing pricing, contracts, and cross-sell opportunities.

Qualifications

• Proven experience in Customer Success, Strategic Account Management, Enterprise Account Management, or a comparable customer-facing role.
• Experience managing high-value enterprise customers and complex customer relationships.
• Experience working with MEDDICC framework or other similar sales methodology.
• Demonstrated responsibility for customer retention, renewals, and account growth.
• Experience working with enterprise software or SaaS solutions.
• Fluency in English, both written and spoken.
• Willingness to travel internationally to customers.

Responsibilities

• Owning and executing the retention strategy and growth plan for a portfolio of strategic financial institution accounts.
• Building the value measurement framework from scratch, including how to measure tangible success with clients.
• Building business cases and ROI cases to defend renewal/expansion pricing.
• Proactively monitoring upcoming renewals, identifying risks, and executing plays.
• Identifying, qualifying, and developing expansion opportunities across products and regions.
• Conducting regular executive business reviews and communicating progress, risks, and opportunities.

Skills

Customer Success

Strategic Account Management

Enterprise Account Management

MEDDICC framework

Executive stakeholder management

English fluency

Willingness to travel

Education

Bachelor's degree or equivalent

Job description

ThreatFabric, based in Amsterdam, seeks a Strategic Account Manager to own retention, growth, and ROI for major financial institution customers. You will use value-selling and consultative approaches to defend renewals, expand usage, and drive measurable fraud-prevention outcomes.

You will collaborate with Product, Data Science, and Solution Engineering to ensure successful customer outcomes, while managing pricing, contracts, and cross-sell opportunities.