Store Manager Utrecht

CoCo Bubble Tea; Utrecht; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

CoCo Bubble Tea in Utrecht is seeking a proactive Store Manager to lead daily operations and inspire a dedicated team in delivering an exceptional customer experience.

You will oversee staffing, inventory, hygiene, and sales performance while upholding CoCo's quality standards. The role offers a dynamic, fast-paced environment where leadership and hands-on collaboration drive store success.

Qualifications

• Experience in a supervisory or management role in food & beverage or retail.
• Strong interpersonal and communication skills.
• Ability to manage inventory and maintain standards.

Responsibilities

• Team Leadership and Development: supervise, motivate, and guide the team to deliver excellent service.
• Operational Management: oversee schedules, tasks, and store coverage.
• Customer Service Excellence: address inquiries and promote a customer-first culture.
• Business and Financial Management: monitor performance, payroll, and cash handling.
• Quality Control and Product Knowledge: uphold recipe standards and menu knowledge.

Skills

Team leadership

Customer service

Recruitment

Training

Communication

Organization

Analytical skills

Multitasking

Attention to detail

Cash handling

Job description

Full-Time positition in Utrecht

Become part of the team as a Store Manager and lead the way in delivering an exceptional bubble tea experience! Take charge of daily operations and inspire a dedicated team to ensure everything runs smoothly. Enjoy working in a lively environment where your passion for bubble tea shines. This role offers the chance to make a real impact and grow within a dynamic setting. Join a place where your leadership skills are valued and celebrated! Read on to discover why we could be your next step.

Join Our Team as a Store Manager at CoCo Bubble Tea!
Are you passionate about bubble tea and ready to take the lead in creating a great customer experience? CoCo Bubble Tea is looking for a motivated and organizedStore Managerto oversee daily operations, inspire the team, and ensure the smooth running of our store!

What we are looking for

Key Responsibilities
Team Leadership and Development

• Supervise, motivate, and guide the team to deliver excellent customer service and maintain high-quality standards.
• Handle recruitment, training, and development of new staff members to ensure everyone is equipped to perform their roles effectively.
• Conduct regular performance reviews and organize team meetings to improve collaboration and operational efficiency.

Operational Management

• Oversee daily store operations, including managing schedules, delegating tasks, and ensuring all shifts are covered.
• Monitor and manage inventory, ensuring all products and ingredients are well-stocked and orders are placed on time.
• Maintain a clean, organized, and safe work environment by upholding hygiene and cleanliness standards across all areas of the store.

Customer Service Excellence

• Ensure all customer inquiries, complaints, and concerns are addressed professionally and promptly.
• Promote a customer-first culture in the store, ensuring all team members provide friendly and efficient service.
• Handle escalated customer issues when necessary to guarantee satisfaction and loyalty.

Business and Financial Management

• Monitor store performance, analyze payroll data, and report on key metrics to identify areas for improvement.
• Maintain cash flow accuracy by overseeing transactions, balancing tills, and ensuring proper cash handling procedures.
• Implement marketing promotions and local campaigns to attract more customers and increase sales.

Quality Control and Product Knowledge

• Ensure all drinks and products meet CoCo's strict quality standards by consistently enforcing recipe guidelines and preparation procedures.
• Stay updated on CoCo's menu offerings and seasonal promotions to train staff effectively and maximize sales opportunities.

Requirements

• Not mandaytory but a Pré, proven experience in a supervisory or management role, preferably in the food & beverage or retail industry.
• Strong interpersonal and communication skills to lead and inspire a team while maintaining a positive work environment.
• Excellent organizational and multitasking abilities to manage a fast-paced store environment.
• Analytical skills to track performance metrics and improve business operations.
• Willingness to learn and adapt to CoCo’s brand values and operational standards.
• Attention to detail, with a commitment to maintaining a clean and professional store.