Store Manager: Customer Experience & Team Leader

Desigual; Lelystad; On-site; EUR 36,000 - 48,000; Full time

Job summary

Desigual in Lelystad is seeking a Store Manager to oversee the point of sale, drive sales and manage a small store team while upholding brand standards. You will be responsible for daily operations, stock control, and ensuring a positive customer experience on the shop floor.

The role focuses on team leadership, operational efficiency, and achieving sales targets through effective coaching, product presentation, and adherence to head office guidelines.

Qualifications

• 1–2 years of experience as an (Assistant) Store Manager.

Responsibilities

• Customer Service: know, foresee, and satisfy customer needs and boost sales; manage refunds, layaways, and alterations.
• Team Management: anticipate needs, develop talent, train and motivate the team, schedule rotas and vacations, manage conflicts and working environment.
• Store Management: opening/closing, facility maintenance and shop cleanliness.
• Control stock loss and safety coordination.
• Management of POS: supervise exchanges, refunds and till incidences.
• Monitor and analyze KPI´s and inform/train team on KPI´s; set action plans to achieve sales goals.

Skills

Customer service

Team management

Store operations

KPI analysis

Job description

Desigual in Lelystad is seeking a Store Manager to oversee the point of sale, drive sales and manage a small store team while upholding brand standards. You will be responsible for daily operations, stock control, and ensuring a positive customer experience on the shop floor.

The role focuses on team leadership, operational efficiency, and achieving sales targets through effective coaching, product presentation, and adherence to head office guidelines.