Start your career as a Customer Support Agent in Porto

YoungCapital; Amsterdam; On-site; EUR 16,076 - 19,256; Full time

Benefits offered by this job

Paid training

Health insurance package

Two extra monthly salaries per year

Job summary

YoungCapital is currently seeking a Customer Support Agent to work in Porto. The role involves handling customer inquiries in Italian, solving complex issues, and utilizing CRM systems. Candidates should be fluent in Italian and possess good English skills at a B2 level with at least a high school diploma. With a gross income of €1,583.33 per month and growth opportunities in an international company, this is a fantastic chance to develop your career while enjoying living in Portugal.

Qualifications

• Fluency in Italian (spoken and written) is mandatory.
• Good command of English is required at B2 level.
• Must be available for a minimum of twelve months.

Responsibilities

• Handle professional customer contact in Italian.
• Analyze and solve complex problems for customers.
• Use advanced CRM systems in daily operations.

Skills

Fluent in Italian

Good English skills (B2 level)

Education

High school diploma

Job description

Develop your skills as a Customer Support Agent in Porto. Receive full training and grow within an international company.

Do you want to give your CV a huge boost?

Start as a Customer Support Agent in the second city of Portugal. You begin with an intensive training program where we teach you everything about communication and problem-solving. This is the perfect chance to gain international work experience at a major player while enjoying Portuguese culture. You learn to work with modern systems and improve your language skills daily.

You speak fluent Italian and master the English language at a good level. You have completed an education at a high school level and you are at least eighteen years old. You are a go-getter who works accurately and you look forward to living and working in Porto for a longer period.

What will be your tasks?

• Handling professional customer contact in Italian.
• Analyzing and solving complex problems for the customer.
• Using advanced CRM systems.
• Applying your English language skills daily on the work floor.
• Participating in workshops for your personal development.
• Achieving targets in the area of customer satisfaction.

You are eager to learn and want to get the most out of yourself.

What we offer

• A flying start to your career with paid training;
• A total gross income of € 1,583.33 per month;
• Opportunity for an extra performance bonus of € 120 per month;
• Growth opportunities within an international organization;
• A health insurance package;
• Two extra monthly salaries per year (14 months total);
• A nice workplace in the heart of Porto.

What we ask

• You are fluent in Italian (spoken and written);
• You have good English skills (B2 level);
• You are available for at least twelve months;
• At least a high school diploma;
• You are at least eighteen years old and have an EU passport;
• Availability for 40 hours per week in a rotating schedule.

Vaardigheden

• Je beheerst Engels

Opleiding

Middelbare school, MBO, HBO, Universiteit

Wat wij bieden

Salaris: minimaal €1.583,-

Contract: fulltime

Uren: 40

Dienstverband: fulltime