Stage Front Office - Studentjob.nl

Jobster; Epe; On-site; EUR 4,700 - 6,400; Part time

Benefits offered by this job

Stagevergoeding €500 bruto/maand

Reiskostenvergoeding

Begeleiding

Stageopdracht

Ontwikkeling

Parkfaciliteiten

Overnachting

Toekomstkansen

Job summary

Landal Bospark De Schaapskooi in Gelderland verwelkomt jou als stagiair op de Front Office. Je bent het eerste aanspreekpunt voor gasten, registreert reserveringen en beantwoordt vragen over het park en de omgeving.

Je verzorgt de ontvangst en zorgt ervoor dat de algemene ruimtes netjes en uitnodigend blijven. Tijdens je stage werk je nauw samen met het Front Office-team, krijg je begeleiding en kun je met nieuwe ideeën komen om onze gastvrijheid te verbeteren.

Qualifications

• Je volgt een training in Travel, Hospitality, Tourism, Leisure, Aviation, Recreation of Hospitality.
• Je bent gastvrij en geniet ervan gasten een prettig verblijf te geven.
• Je werkt zelfstandig maar ook graag samen met collega's.
• Je hebt goede communicatieve vaardigheden en contact met verschillende gasten.
• Je neemt initiatief en leert graag nieuwe dingen.
• Je hebt interesse in de gastvrijheids- en recreatiebranche.
• Je bent beschikbaar vanaf april voor de stage.

Responsibilities

• Je verwerkt reserveringen en boekingen en registreert alle administratie correct.
• Je ontvangt gasten bij aankomst en helpt hen met vragen en verzoeken.
• Je geeft informatie over het park, faciliteiten en bezienswaardigheden in de omgeving.
• Je helpt bij het oplossen van vragen en problemen en zoekt samen met de gast naar een passende oplossing.
• Je verwerkt gast-feedback en denkt mee over verbetering van onze service.
• Samen met collega’s zorg je dat de receptie en ontmoetingsruimtes er verzorgd uitzien.
• Je krijgt de ruimte om met nieuwe ideeën en verbeteringen binnen Front Office aan de slag te gaan.

Skills

Gastvrijheid

Communicatieve vaardigheden

Initiatief nemen

Samenwerken

Verantwoordelijkheid

Education

Relevante training in Travel/Hospitality

Job description

Over de baan

To your stage at the Front Office of Landal Bospark De Schaapskooi you are one of the first points of contact for our guests. You make sure they feel welcome from the moment of arrival and start their stay with a good feeling. You answer questions about the park and the surroundings, help guests with problems and make sure reservations and other administrative works are processed correctly. You also keep the reception and common areas tidy and present. No day is the same. The one time you help a family with tips for fun activities in the area, the next time you help a guest with a question about their reservation. You get a lot of contact with different guests and learn how important good communication and service are within hospitality. During your internship, you also get the space to think about our services. If you have a good idea on how to improve the guest experience, we would love to hear it!

Wat je gaat doen

During your internship you will work closely with the Front Office team. Your duties include:

• You process reservations and bookings and make sure all administration is properly recorded.
• You receive guests upon arrival and help them during their stay with questions and requests.
• You give information about the park, facilities and fun activities and sights in the surroundings.
• You help solve questions and problems and look together with the guest for a suitable solution.
• You process guest feedback and think about ways to further improve our service.
• You, together with your colleagues, make sure the reception and common areas look tidy and welcoming.
• You have the opportunity to think about new ideas and improvements within the Front Office.

Wie je bent

You enjoy working with people and get energy from an interesting workday. You are hospitable, dare to ask questions and enjoy taking more responsibility. You:

• Follow a training in Travel, Hospitality, Tourism, Leisure, Aviation, Recreation or Hospitality;
• Are hospitable and enjoy giving guests a pleasant vacation;
• Are independent, but also enjoy working together with colleagues;
• Have good communicative skills and enjoy contact with different kinds of guests;
• Are not afraid to take initiative and learn new things;
• Have interest in the hospitality and recreation industry;
• Are available from April to start your internship.

Wat we je bieden

During your internship at Landal Bospark De Schaapskooi you get the opportunity to gain lots of practical experience within the Front Office. You work with a pleasant team, receive good guidance and get more responsibility as your internship progresses. You have:

• Stagevergoeding: €500 bruto per maand*;
• Reiskostenvergoeding: €0,23 per km when you cannot use your student OV;
• Begeleiding: good guidance from an SBB/ELHBO-certified practitioner;
• Stageopdracht: space to work on your internship assignment;
• Ontwikkeling: opportunities to develop yourself further and participate in various trainings;
• Parkfaciliteiten: free use of various facilities in the park;
• Overnachting: possibility to stay overnight in the park;
• Toekomst: chance for a part-time job or further opportunities within Landal after your internship.